The course aims to teach students the primary tools and methods used to implement, monitor, control and sustain quality in organizations including continual improvement techciques.
Prerequisite(s)
-
Corequisite(s)
-
Special Requisite(s)
Good command of English
Instructor(s)
Assist. Prof. Dr. Kemal Özkan Yılmaz
Course Assistant(s)
Schedule
The course will not be held this semester.
Office Hour(s)
Teaching Methods and Techniques
Lecture, case studeis and class discussion
Principle Sources
David L. Goetsch and Stanley Davis, “Quality Management for Organizational Excellence: Introduction to Total Quality”, 7th edition, Pearson, 2014
Suresh Patel, “The Global Quality Management System Improvement Through Systems Thinking”, CRC Press, 2016
John S. Oakland, “Total Quality Management and Operational Excellence Text with Cases”, Routledge, 2014
Other Sources
Course Schedules
Week
Contents
Learning Methods
1. Week
Introduction, Definition of Quality
Lecturer presentations, class discussion
2. Week
Quality and Global Competitiveness
Lecturer presentations, class discussion
3. Week
Quality Management and Total Quality Management
Lecturer presentations, class discussion
4. Week
Customer Satisfaction, Retention and Loyalty
Lecturer presentations, class discussion, case studies
5. Week
ISO Standards and Total Quality Management Relationship
Lecturer presentations, class discussion, case studies
6. Week
Total Quality Tools
Lecturer presentations, class discussion, case studies
7. Week
Problem Solving and Decision Making
Lecturer presentations, class discussion, case studies
8. Week
Midterm
Midterm Exam
9. Week
Controlling Processes through Statistical Process Control
Lecturer presentations, class discussion, case studies
10. Week
Benchmarking and Continual Improvement Highlights
Lecturer presentations, class discussion, case studies
11. Week
Implementing Total Quality Management
Lecturer presentations, class discussion, case studies
12. Week
Case Studies and Best Practice Applications
Lecturer presentations, class discussion, case studies
13. Week
Student Presentations
Lecturer presentations, class discussion, case studies
14. Week
Student Presentations
Lecturer presentations, class discussion, case studies
15. Week
Final
Final"
16. Week
Final
Final
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
30
Homework / Term Projects / Presentations
1
20
Attendance
14
10
Final Exam
1
40
Program Outcomes
PO-1
Comprehends both theoretical and applied subjects in international trade at the advanced level, and uses his/her knowledge when necessary.
PO-2
Analyses basic concepts and data related to International Trade and Economics by scientific methods, interprets those with analytically, and evaluates those with regard to economic issues.
PO-3
Express his/her thoughts, comments and evaluations related to International Trade discipline both in written and oral forms.
PO-4
Defines current problems, and proposes solutions which are supported by evidence and research based quantitative and qualitative data.
PO-5
Inspects how public and private sector enterprises engaged in trade activities operates in practice, and evaluates the continuities and the dynamism in these sectors.
PO-6
Defines and tracks local, regional (such as European Union or Middle East) and global issues from the point of political economics, and relates these issues to each other.
PO-7
Possesses sufficient knowledge in other disciplines related to International Trade (such as Economics, Finance, International Business and Law), and reports this information.
PO-8
Follows publications and research in International Trade, Globalisation and Financial Systems in the English language, and communicates with his/her colleagues internationally.
PO-9
Uses a second language (Russian, Chinese, etc.) at the intermediate level.
PO-10
Possesses ethical principles and scientific values in collection, interpretation and release of data.
Learning Outcomes
LO-1
Knowledge of the purpose and TQM activities of quality management programs
LO-2
Understanding of team techniques for problem solving.
LO-3
Differentiate quality assurance and quality improvement
LO-4
Evaluate a quality management program within any organization
LO-5
Comprehension of the essential organizational components, leadership and teamwork necessary for quality management and improvement
