Undergraduate
Vocational School of Bussiness Administration
Civil Aviation Cabin Services
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Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
HHK3915 3 3/0/0 CC 3
Course Goals
 It is observed that the system-related errors of the high-tech aircraft manufactured with the rapid development of technology in the aviation sector have decreased almost non-existingly, while human-induced errors are increasing. This emphasizes the importance of human resources in aviation, and aims to raise awareness on the subject for our students who will take part in the aviation industry in the future.


Prerequisite(s) Human Factor in Aviation
Corequisite(s) Human Factor in Aviation
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) ÖĞR.GÖR.SİNEM İKİEN
Course Assistant(s)
Schedule Monday, 09:30-12:20 Incirli Campus 4A-02
Office Hour(s) Sinem İKİEN, Monday, 13:00-14:00, Incirli Campus 4A-04
Teaching Methods and Techniques -Lecture, discussion, case study

-Student research and presentation

 
Principle Sources -DGCA CRM Documents
Other Sources -Havacılık ve Uzay Psikolojisi, Muzaffer Çetingüç
Course Schedules
Week Contents Learning Methods
1. Week Recognizing the Strategic Importance of the Human Factor in Aviation Safety Lecture, Discussion, Case Study
2. Week Examining Maslow's Hierarchy of Needs in Determining Human Performance and Limits Lecture, Discussion, Case Study
3. Week Causes of the Increase in Human-induced Accidents and Incidents Today and Suggestions for Solutions Lecture, Discussion, Case Study
4. Week Evaluation of the Performance of Sense Organs That Manage Human Perception in Aviation Lecture, Discussion, Case Study
5. Week The Importance of Man's Ability to Manage Physical and Psychological Conditions such as Fatigue and Stress Lecture, Discussion, Case Study
6. Week Working Principles of Mind and Body, Time Management, Physical and Mental Limits, Lecture, Discussion, Case Study
7. Week SHELL Model, Swiss Cheese, PEEP Model Lecture, Discussion, Case Study
8. Week Midterm Examination
9. Week The Importance of Teamwork and Effective Communication in Aviation, HFACTS Model Lecture, Discussion, Case Study
10. Week Personality Interactions, Perception Differences, Workload Management, Synergy, Motivation, Self Awareness Development Methods Lecture, Discussion, Case Study
11. Week Situational Awareness and Its Components, Attention Management, Crowd Control Lecture, Discussion, Case Study
12. Week Threat and Error Management, Safety Chain, Decision Making, Risk Management, Leadership and Management Skills Lecture, Discussion, Case Study
13. Week The Importance of Education in Preventing Human Caused Errors in Aviation Lecture, Discussion, Case Study
14. Week Errors of Overconfidence in Professionalism, Dirty Dozen Lecture, Discussion, Case Study
15. Week Final Exam Final Exam
16. Week Final Exam Final Exam
17. Week
Assessments
Evaluation tools Quantity Weight(%)
Homework / Term Projects / Presentations 1 40
Final Exam 1 60


Program Outcomes
PO-1It is to have knowledge in economics and business administration
PO-2It is to have knowledge in the field of safety management systems
PO-3Having knowledge of diction and announce areas
PO-4Having knowledge of catering and service area
PO-5To have knowledge of basic first aid area
PO-6Having knowledge in the field of Crew Resource Management
PO-7Flights to have information on the safety area Mock Up
PO-8Emergency Operations and have knowledge about the safety procedures
PO-9Having information about civil aviation
PO-10Having knowledge about the field of Civil Aviation Cabin Services
Learning Outcomes
LO-1Developing Leadership, Risk Management, Situational Awareness Skills
LO-2Being Proactive and Solution-Oriented
LO-3Raising Individuals with Strong Human Relationships
LO-4Understanding the Importance of the Human Factor in Flight Safety
LO-5Having Effective Communication Skills
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10
LO 1
LO 2
LO 3
LO 4
LO 5