Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
HHK1001	1	AVIATON COMMUNICATION AND PASSENGER RELATIONSHIP	2/1/0	CC	Turkish	3

Course Goals	While aiming to enable students to learn and use communication skills in their personal and professional lives, to be aware of the importance of communication in the aviation sector which has priority in safety and security. The aim of the course is to gain the ability to use the methods of effective communication, to produce alternative solutions to possible problems, problem solving skills.
Prerequisite(s)	Course Code Course Name…
Corequisite(s)	Course Code Course Name…
Special Requisite(s)	there is no need any precondition
Instructor(s)	Lecturer Büşra Mertel Erbil
Course Assistant(s)
Schedule	on Tuesday,17:00-20:00, 3A01, İncirli Campus
Office Hour(s)	on Tuesday,17:00-20:00, 3A01, İncirli Campus
Teaching Methods and Techniques	- Presantation, CCM and CCTM
Principle Sources	- CCM and CCTM
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Communication with Passengers and Passenger Types	Visual and Audio Expression
2. Week	Communication with Passengers and Passenger Types	Visual and Audio Expression
3. Week	Verbal and nonverbal Communication	Visual and Audio Expression
4. Week	Stess Management	Visual and Audio Expression
5. Week	Stess Management	Visual and Audio Expression
6. Week	The Importance of Building Team Spirit	Visual and Audio Expression
7. Week	Midterm	Visual and Audio Expression
8. Week	Body Language	Visual and Audio Expression
9. Week	Body Language	Midterm
10. Week	Team Spirit	Visual and Audio Expression
11. Week	Team Spirit	Visual and Audio Expression
12. Week	Case Study	Visual and Audio Expression
13. Week	Case Study	Visual and Audio Expression
14. Week	Case Study	Visual and Audio Expression
15. Week	Final Exam
16. Week	Final Exam
17. Week	Final Exam

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	20
Final Exam	1	50

Program Outcomes PO-1 It is to have knowledge in economics and business administration PO-2 It is to have knowledge in the field of safety management systems PO-3 Having knowledge of diction and announce areas PO-4 Having knowledge of catering and service area PO-5 To have knowledge of basic first aid area PO-6 Having knowledge in the field of Crew Resource Management PO-7 Flights to have information on the safety area Mock Up PO-8 Emergency Operations and have knowledge about the safety procedures PO-9 Having information about civil aviation PO-10 Having knowledge about the field of Civil Aviation Cabin Services

Learning Outcomes LO-1 Communication at Aviation Field LO-2 Learning affective body language techniques. LO-3 Communication with passengers LO-4 To learn how to deal with the difficult passengers LO-5 Stress management

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10
LO 1
LO 2
LO 3
LO 4
LO 5