Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
HHK4003	4	CATERING AND SERVICES	2/1/0	CC	Turkish	3

Course Goals	This course comprehends every details related with the Catering and Services. This course aims at training cabin crew candidates via using affective body language, improving relationship skills and passenger centered point of view
Prerequisite(s)	Catering and Services
Corequisite(s)	Catering and Services
Special Requisite(s)	The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)	DR.ÖĞR.ÜYESİ HACER NEYİR TEKELİ
Course Assistant(s)
Schedule	Monday 14:00- 16:50 4A02
Office Hour(s)	Monday 14:00- 16:50 4A02
Teaching Methods and Techniques	- Presentation, Lecture Notes and CCM
Principle Sources	-  Lecture Notes and CCM
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Introduction to Catering and Services	Presentation, Expression and Practical Training
2. Week	What is Catering?	Presentation, Expression and Practical Training
3. Week	International Catering Terms	Presentation, Expression and Practical Training
4. Week	Introducing of the Galley Terms	Presentation, Expression and Practical Training
5. Week	Introducing of the Catering Terms	Presentation, Expression and Practical Training
6. Week	Catering Dialoques	Presentation, Expression and Practical Training
7. Week	Homework presentation	As a Midterm
8. Week	Relationship with Passenger	Presentation, Expression and Practical Training
9. Week	Affective Body Language Using	Presentation, Expression and Practical Training
10. Week	Catering and Services on Flight	Presentation, Expression and Practical Training
11. Week	Catering and Services on Flight	Presentation, Expression and Practical Training
12. Week	Catering and Services on Flight	Presentation, Expression and Practical Training
13. Week	Catering and Services on Flight	Presentation, Expression and Practical Training
14. Week	Catering and Services on Flight	Presentation, Expression and Practical Training
15. Week	Final Exam
16. Week	Final Exam
17. Week	Final Exam

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	20
Homework / Term Projects / Presentations	1	10
Final Exam	1	70

Program Outcomes PO-1 It is to have knowledge in economics and business administration PO-2 It is to have knowledge in the field of safety management systems PO-3 Having knowledge of diction and announce areas PO-4 Having knowledge of catering and service area PO-5 To have knowledge of basic first aid area PO-6 Having knowledge in the field of Crew Resource Management PO-7 Flights to have information on the safety area Mock Up PO-8 Emergency Operations and have knowledge about the safety procedures PO-9 Having information about civil aviation PO-10 Having knowledge about the field of Civil Aviation Cabin Services

Learning Outcomes LO-1 At the end of this course you will learn Catering and Services. LO-2 At the end of this course you will learn affective relationship with passengers. LO-3 At the end of this course you will learn how use catering terms. LO-4 At the end of this course you will learn In-flight services. LO-5 Having knowledge about service techniques

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10