Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
BYA0008 -		Quality Management Systems	3/0/0	DE	Turkish	3

Course Goals	In this course; The aim of the course is to provide the students with the qualifications related to quality management systems in business life.
Prerequisite(s)	-
Corequisite(s)	-
Special Requisite(s)	-
Instructor(s)	Lecturer Tuğba FENER
Course Assistant(s)
Schedule	MONDAY 13:00-16:00 CATS MEETING
Office Hour(s)	MONDAY 18:00-19:00 CATS CHATROOM
Teaching Methods and Techniques	-Verbal lecture -project -presentation
Principle Sources	-Kalite Yönetim Sistemleri, H.Baki Buzlu, Zeus Kitabevi, İzmir, Ekim 2011.
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Definition of Quality and Concepts, Quality Dimensions, Quality Approaches, Quality and Efficiency	Verbal lecture
2. Week	Quality and Cost, Different Approaches to Quality Concepts, Quality Control, Quality Circles, Total Quality Management	Verbal lecture
3. Week	Standard and Standardization Benefits, Turkish Standards Institute (TSE), Standard Types, Standards Preparation, Certification and Accreditation, Turkish Accreditation Agency (TÜRKAK)	Verbal lecture
4. Week	Certification Activities of TSE, International and Regional Standardization Organizations, Metrology and Calibration, Importance of Standard in Production and Service Sector, Occupational Standards	Verbal lecture
5. Week	Management Systems and Standards, TS-EN-ISO 9000 Quality Management System and Standards, TS-EN-ISO 14000 Environmental Management System	Verbal lecture
6. Week	Participation in Management, Motivation Techniques, Teamwork, Communication Concept, Suggestion Systems	Verbal lecture
7. Week	Midterm
8. Week	ISO-TSE Automotive Sector Quality Management System, TSE-TS-ISO-IEC 27001 Information Security Management System, KQ-TSE-ISO-EN 13485 Medical Devices Quality Management System, TS-ISO 10002 Customer Complaints Management System, TS-EN 16001 Energy Management System, CE Mark	Verbal lecture
9. Week	Strategic Management, Swot Analysis, Vision, Mission, Principles, Objectives, Targets, Stakeholder Analysis	Verbal lecture
10. Week	Participation in Management, Motivation Techni project presentation	Verbal lecture
11. Week	project presentation	Verbal lecture
12. Week	project presentation	Verbal lecture
13. Week	project presentation	Verbal lecture
14. Week	Final exam	Verbal lecture
15. Week	Final exam	Final exam
16. Week	Final exam	Final exam
17. Week	Final exam	Final exam

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	20
Homework / Term Projects / Presentations	1	20
Project(s)	1	30
Final Exam	1	30

Program Outcomes PO-1 Effective communication skills PO-2 Ability to know protocol types PO-3 The awareness of the necessity of lifelong learning and the ability to do so PO-4 Ability to have knowledge about sectoral problems PO-5 Ability to monitor technological, cultural and social changes PO-6 The ability to effectively manage time and resources by improving management and leadership skills PO-7 The ability to gather and organize ideas and information needed to make ideas and projects effective, persuasive in written, verbal or other forms PO-8 The ability to use the tools and equipment necessary for their profession in the right place and at the right time PO-9 Awareness of professional and ethical responsibility PO-10 Ability to collect and organize data and to know how to organize them

Learning Outcomes LO-1 To be able to express quality, assurance, standard, standardization, occupational standards LO-2 Explain quality standards LO-3 To be able to define the infrastructure of ISO 9000 quality management system LO-4 Compare quality management systems LO-5 EFQM mükemmellik modeli, İstatistiksel kalite kontrol yöntemleri ile diğer kontrol yöntemlerini sıralayabilme

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10
LO 1
LO 2
LO 3
LO 4
LO 5