Undergraduate
Vocational School of Bussiness Administration
Office Management and Executive Assistant
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Communication Techniques

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
BYA1003 1 Communication Techniques 2/1/0 CC Turkish 3
Course Goals
Every discipline starts with communication first. Unless there is clear and correct communication, interpersonal communication process or other communication processes cannot be carried out properly. Communication is an indispensable behavior that enables to transfer and make sense of knowledge and behavior from the existence of humanity to today. The aim of the course is to learn the basic concepts of communication and practices for effective communication. To learn the importance and practices of communication strategies in today's competitive conditions after basic communication knowledge.
Prerequisite(s) -
Corequisite(s) -
Special Requisite(s) -
Instructor(s) Lecturer İrem AYDOĞDU
Course Assistant(s) -
Schedule Friday15:00-16:45 CATS Meeting
Office Hour(s) Friday15:00-16:45 CATS Meeting
Teaching Methods and Techniques This course was planned as formal, but after the developments in the pandemic process, it was decided to continue the course with the Digital Distance Education method within the framework of the recommendations of YÖK. The theoretical part of the course will be given 100% Asynchronous and Synchronously enriched digital method with CATs V3.0 interface and will be supported by sectoral E-Webinars. Those who can be given from the Applied parts of the course will be given again by the Digital Distance Education method, and the applications that cannot be given will be given with the hybrid method alternately watched with the optional appointment method over the CATs V3.0 system in the Fall Semester according to the developments in the pandemic process.
Principle Sources -Filiz Balta Peltekoğlu, İletişimin Gücü, Beta Yayıncılık
- Ünsal Oskay, İletişimin ABC'si, İnkılapKitabevi - Nazife Küçükaslan, Etkili İletişim Teknikleri, Ekin Yayıncılık - Erdem Taşdemir, Kişilerarası İletişim, Ekin Yayıncılık - Aysel Aziz, İletişime Giriş, Hiperlink Yayınları
Other Sources  -Lecture notes, thesis, article
Course Schedules
Week Contents Learning Methods
1. Week Basic Concepts of Communication Verbal lecture
2. Week Features of Communication Process and Types of Communication Verbal lecture
3. Week Process and Elements of the Communication Process Verbal lecture
4. Week Engeller in communication. Communication and Conflict Verbal lecture
5. Week Social Factors Affecting Communication Verbal lecture
6. Week Oral Communication - Speaking and Listening Verbal lecture
7. Week Midterm exam
8. Week Causes That Disrupt Oral Communication In Communication Verbal lecture
9. Week Persuasive Communication Techniques Verbal lecture
10. Week Cultural Differences and Communication Verbal lecture
11. Week Factors that Prevent Listening and Listening in Communication Verbal lecture
12. Week Discussion and Negotiation Techniques. Empathy Communication Verbal lecture
13. Week Effective Correspondence Methods Verbal lecture
14. Week Communication and Ethics Verbal lecture
15. Week Final Exam Final Exam
16. Week Final Exam Final Exam
17. Week Final Exam Final Exam
Assessments
Evaluation tools Quantity Weight(%)
Homework / Term Projects / Presentations 2 20
Final Exam 1 80


Program Outcomes
PO-1Effective communication skills
PO-2Ability to know protocol types
PO-3The awareness of the necessity of lifelong learning and the ability to do so
PO-4Ability to have knowledge about sectoral problems
PO-5Ability to monitor technological, cultural and social changes
PO-6The ability to effectively manage time and resources by improving management and leadership skills
PO-7The ability to gather and organize ideas and information needed to make ideas and projects effective, persuasive in written, verbal or other forms
PO-8The ability to use the tools and equipment necessary for their profession in the right place and at the right time
PO-9Awareness of professional and ethical responsibility
PO-10Ability to collect and organize data and to know how to organize them
Learning Outcomes
LO-1Will be able to apply theories of communication in their areas of expertise, taking into account technological changes.
LO-2By developing communication skills, they can bring solutions to communication conflicts and they will be able to use these skills in life and work areas.
LO-3He will be able to connect to current events with his communication skills and will be able to monitor and interpret the changes in the field of communication.
LO-4They can prepare business presentations and make successful negotiations.
LO-5It uses the bases of commercial communication at global markets.
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10