Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
BYA0028	3	Crisis and Stress Management	3/0/0	CC	Turkish	3

Course Goals	To be able to solve the crisis situation in organizations to gain competence, to be able to manage stress
Prerequisite(s)	-
Corequisite(s)	-
Special Requisite(s)	-
Instructor(s)	Lecturer İrem AYDOĞDU
Course Assistant(s)	-
Schedule	Wednesday 09: 00-11: 45 CATS Meeting
Office Hour(s)	Wednesday 09: 00-11: 45 CATS Meeting
Teaching Methods and Techniques	This course was planned as formal, but after the developments in the pandemic process, it was decided to continue the course with the Digital Distance Education method within the framework of the recommendations of YÖK. The theoretical part of the course will be given 100% Asynchronous and Synchronously enriched digital method with CATs V3.0 interface and will be supported by sectoral E-Webinars. Those who can be given from the Applied parts of the course will be given again by the Digital Distance Education method, and the applications that cannot be given will be given with the hybrid method alternately watched with the optional appointment method over the CATs V3.0 system in the Fall Semester according to the developments in the pandemic process.
Principle Sources	Vergiliel Tüz,M. (2014), Kriz Yönetimi,Nobel Akademik Yayıncılık, Ankara  Çınarlı İnci. (2016), Kriz İletişimi, Beta Yayıncılık, İstanbul
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Introduction Course; Conceptual Framework, Swot Analysis	Lectures, presentations, Sample
2. Week	Concept of Crisis and Characteristics of Crises	Lectures, presentations, Sample
3. Week	Factors That Create a Crisis for Businesses	Lectures, presentations, Sample
4. Week	Stages of the Crisis Process	Lectures, presentations, Sample
5. Week	Crisis Management Models	Lectures, presentations, Sample
6. Week	Crisis Communication and Important Points in Crisis Communication	Lectures, presentations, Sample
7. Week	Midterm
8. Week	Case Studies in Crisis Communication	Lectures, presentations, Sample
9. Week	Crisis Communication Theories	Lectures, presentations, Sample
10. Week	Crisis Management Plan and Case Studies	Lectures, presentations, Sample
11. Week	Post-Crisis Management and Case Studies	Lectures, presentations, Sample
12. Week	Problems and Risks Management	Lectures, presentations, Sample
13. Week	Crisis Management in Social Media	Lectures, presentations, Sample
14. Week	Crisis Communication Case Analysis examples Stress Definition, Methods of Coping with Stress	Lectures, presentations, Sample
15. Week	Final Exam	Final Exam
16. Week	Final Exam	Final Exam
17. Week	Final Exam	Final Exam

Assessments
Evaluation tools	Quantity	Weight(%)
Homework / Term Projects / Presentations	2	20
Final Exam	1	80

Program Outcomes PO-1 Effective communication skills PO-2 Ability to know protocol types PO-3 The awareness of the necessity of lifelong learning and the ability to do so PO-4 Ability to have knowledge about sectoral problems PO-5 Ability to monitor technological, cultural and social changes PO-6 The ability to effectively manage time and resources by improving management and leadership skills PO-7 The ability to gather and organize ideas and information needed to make ideas and projects effective, persuasive in written, verbal or other forms PO-8 The ability to use the tools and equipment necessary for their profession in the right place and at the right time PO-9 Awareness of professional and ethical responsibility PO-10 Ability to collect and organize data and to know how to organize them

Learning Outcomes LO-1 Defines the crisis and its causes. LO-2 They explain the characteristics of the crisis through examples. LO-3 It can implement what needs to be done in the pre-crisis management process. LO-4 It can implement what needs to be done during the crisis and post-crisis management process. LO-5 Can apply ways of coping with stress and work stress.

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10