It is aimed to provide the theoretical and practical information on the Concept of Quality in Health Services, Customer Satisfaction, Accreditation and Documentation in Health Services, Teamwork, Patient Safety, ISO 9000 Standards, Total Quality Management (TQM) and Quality Standards in Health, and to gain knowledge and skills for the creation of relevant documents. . The ultimate goal is to create quality awareness.
Prerequisite(s)
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Corequisite(s)
-
Special Requisite(s)
-
Instructor(s)
LecturerBarış Safran
Course Assistant(s)
Schedule
Tuesday , 15:00-17:50 1B05
Office Hour(s)
Tuesday , 14:00-15:00 3A04
Teaching Methods and Techniques
face-to-face lecture, presentation
Principle Sources
-Assoc. Dr. Halis, M.(2013). Total Quality Management,2. Printing General Directorate of Health Services, Department of Quality and Accreditation in Health (2015). SKS-Hospital Version 5, Ankara. 1st Edition.
Other Sources
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Course Schedules
Week
Contents
Learning Methods
1. Week
Definition of Quality Concept
Oral presentation
2. Week
Quality Concepts and Development in Health Services
Oral presentation
3. Week
Quality Concepts and Development in Health Services
Oral presentation
4. Week
Total quality Management
Oral presentation
5. Week
Customer Satisfaction in Health Services
Oral presentation
6. Week
Customer Satisfaction in Health Services
Oral presentation
7. Week
Midterm
Midterm
8. Week
Teamwork in Quality Improvement
Oral presentation
9. Week
Accreditation Certification and Quality Awards in Health Services
Oral presentation
10. Week
Health Services Accreditation, Certification and Quality Awards
Oral presentation
11. Week
Health Services Accreditation, Certification and Quality Awards
Oral presentation
12. Week
International Standards in Health Care
Oral presentation
13. Week
Patient Safety
Oral presentation
14. Week
Patient Safety
Oral presentation
15. Week
Final
Final
16. Week
Final
Final
17. Week
Final
Final
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Final Exam
1
60
Program Outcomes
PO-1
To have theoretical and practical knowledge about the field of Medical Documentation and Secretarial
PO-2
Effectively apply the knowledge and skills on medical documentation and secretarial in the field of health services
PO-3
Using the information technologies required by the field in the health care delivery process
PO-4
Finding solutions to the problems that arise during the process of health care provision by problem solving skills
PO-5
Organization in the unit where he / she is employed, taking place within the team and exhibiting leadership characteristics
PO-6
Providing coordination between the unit and the unit for the complete health care
PO-7
Using language knowledge in written and verbal communication in a proper and proper manner
PO-8
Having the ability to use the terminology used in the field of Medical Documentation and Secretariat and health services correctly and completely
PO-9
Correct and effective communication with patients and their relatives
PO-10
To know and apply business, duties, powers and responsibilities, professional ethic principles
PO-11
Doing the duties correctly and completely in the fields of Medical Documentation and Secretarial
PO-12
Adopting the philosophy of providing quality health care and fulfilling its duties related to the field of Medical Documentation and Secretariat in accordance with this philosophy
PO-13
To share the thoughts on the issues related to the field of Medical Documentation and Secretariat in the health services and the suggestions for solutions in written and verbal ways with the related parties both inside and outside the institution
Learning Outcomes
LO-1
Define the five size of hospital services
LO-2
Analyze problems with quality awareness and produce appropriate solutions for standards
LO-3
Define standarts for ISO 9000
LO-4
Define definition of hospital quality
LO-5
Prepare standart quality of document related to work
