Undergraduate
Faculty of Economic and Administrative Sciences
Business Administration
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Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
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Course Goals
 The main objective of the lecture is to provide students with quality skills and techniques to enable them to make a significant contribution to an organisation’s quality policy.
Prerequisite(s)
Corequisite(s)
Special Requisite(s)
Instructor(s)
Course Assistant(s)
Schedule
Office Hour(s)
Teaching Methods and Techniques
Principle Sources
Other Sources
Course Schedules
Week Contents Learning Methods
1. Week Introduction Oral presentation
2. Week TQM Concepts and Barriers Oral presentation
3. Week Contributions of Deming, Juran and Crosby Oral presentation
4. Week TQM Principles Oral presentation
5. Week The Seven Traditional Tools of Quality Oral presentation
6. Week The Seven Traditional Tools of Quality - Examples Oral presentation
7. Week New Management Tools Oral presentation
8. Week New Management Tools - Examples Oral presentation
9. Week Quaity of Design - Concurrent Engineering Oral presentation
10. Week Quality Function Deployment (QFD) Oral presentation
11. Week QFD applications Oral presentation
12. Week Quality Inspection and Statistical Sampling Oral presentation
13. Week Statistical Process Control Oral presentation
14. Week Systems for Eliminating Defects Oral presentation
15. Week Final Exam
16. Week Final Exam
17. Week Final Exam
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Final Exam 1 60


Program Outcomes
PO-1Demonstrates a basic level of understanding in related disciplines (such as economics, sociology, psychology, quantitative sciences, etc.) that form a foundation for business administration, and makes use of and applies them to the field of business.
PO-2Applies mathematical, scientific, and social knowledge to business problems.
PO-3Demonstrates a basic level of understanding in business functions and management (such as management, production, marketing, accounting, finance, human resources, behavioral sciences, etc.) and interprets the theoretical arguments focusing on interactions between the actors and the cultures in the field.
PO-4Determines how to use acquired theoretical and practical knowledge and skills related to business in application and field analysis and applies them.
PO-5Identifies and evaluates the relations in the field of business; describes the problems and presents analytical solutions through modeling and interpreting (critical thinking).
PO-6Designs a business process in any functional stage that complies with identified objectives.
PO-7Develop effective business communication skills (written-verbal/formal-informal).
PO-8Owns effective working skills individually or on a team in business and multidisciplinary fields.
PO-9Acts with a sense of professional and ethical responsibility.
PO-10Improves effective verbal and written communication skills in English, and acquires competence in a minimum of one foreign language.
PO-11Acquires basic knowledge about sustainable business understanding, sustainable business functions, and the concept of sustainability.
PO-12In line with the requirements of the digital age, they gain experience and knowledge to see and analyze the business as a whole, analyze market behavior, sales, and planning, budget management, financing, create a strategy, read competitor strategies, construct scenarios and performance evaluation skills through teamwork on a virtual simulation program.
PO-13Having both basic computer usage knowledge and advanced Excel usage knowledge required by the business world for writing formulas, data analysis, modeling, and using macros.
PO-14Acquires knowledge and skills about current information systems and how to use these systems in business problems.
PO-15Gains the competence to use an ERP-based computer software in the field of accounting and to apply financial accounting transactions digitally on this software.
Learning Outcomes
LO-1Knowledge of the purpose and TQM activities of quality management programs
LO-2Understanding of team techniques for problem solving.
LO-3Differentiate quality assurance and quality improvement
LO-4Evaluate a quality management program within any organization
LO-5Comprehension of the essential organizational components, leadership and teamwork necessary for quality management and improvement
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix