Undergraduate
Faculty of Economic and Administrative Sciences
Business Management *
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Kalite Yönetimi

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
BUS4005 4 Kalite Yönetimi 3/0/0 CC İngilizce 5
Course Goals
  The main objective of the lecture is to provide students with quality skills and techniques to enable them to make a significant contribution to an organisation’s quality policy.
Prerequisite(s) Course Code Course Name…
Corequisite(s)
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) Assoc. Prof.Murat Taha BİLİŞİK
Course Assistant(s)
Schedule Wednesday 09:00-12:00 A-503
Office Hour(s) Instructor name, day, hours, XXX Campus, office number.
Teaching Methods and Techniques -Lecture and discussion
Principle Sources -
Other Sources -
Course Schedules
Week Contents Learning Methods
1. Week Introduction
2. Week TQM Concepts and Barriers
3. Week Contributions of Deming, Juran and Crosby
4. Week TQM Principles
5. Week The Seven Traditional Tools of Quality
6. Week The Seven Traditional Tools of Quality - Examples
7. Week New Management Tools
8. Week Mid term
9. Week Mid term
10. Week Quality Function Deployment (QFD)
11. Week Quality Function Deployment (QFD)
12. Week Quality Inspection and Statistical Sampling
13. Week Statistical Process Control
14. Week Systems for Eliminating Defects
15. Week Final
16. Week Final
17. Week Final
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Quizzes 1 10
Final Exam 1 50


Program Outcomes
PO-1Demonstrates a basic level of understanding in related disciplines (such as economics, sociology, psychology, quantitative sciences, etc.) that form a foundation for business administration, and makes use of and applies them to the field of business.
PO-2Applies mathematical, scientific, and social knowledge to business problems.
PO-3Demonstrates a basic level of understanding in business functions and management (such as management, production, marketing, accounting, finance, human resources, behavioral sciences, etc.) and interprets the theoretical arguments focusing on interactions between the actors and the cultures in the field.
PO-4Determines how to use acquired theoretical and practical knowledge and skills related to business in application and field analysis and applies them.
PO-5Identifies and evaluates the relations in the field of business; describes the problems and presents analytical solutions through modeling and interpreting (critical thinking).
PO-6Designs a business process in any functional stage that complies with identified objectives.
PO-7Develop effective business communication skills (written-verbal/formal-informal).
PO-8Owns effective working skills individually or on a team in business and multidisciplinary fields.
PO-9Acts with a sense of professional and ethical responsibility.
PO-10Improves effective verbal and written communication skills in English, and acquires competence in a minimum of one foreign language.
PO-11Acquires basic knowledge about sustainable business understanding, sustainable business functions, and the concept of sustainability.
PO-12In line with the requirements of the digital age, they gain experience and knowledge to see and analyze the business as a whole, analyze market behavior, sales, and planning, budget management, financing, create a strategy, read competitor strategies, construct scenarios and performance evaluation skills through teamwork on a virtual simulation program.
PO-13Having both basic computer usage knowledge and advanced Excel usage knowledge required by the business world for writing formulas, data analysis, modeling, and using macros.
PO-14Acquires knowledge and skills about current information systems and how to use these systems in business problems. writing formulas, data analysis, modeling, and using macros.
Learning Outcomes
LO-1Knowledge of the purpose and TQM activities of quality management programs
LO-2Understanding of team techniques for problem solving.
LO-3 Differentiate quality assurance and quality improvement
LO-4Evaluate a quality management program within any organization
LO-5 Comprehension of the essential organizational components, leadership and teamwork necessary for quality management and improvement
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10PO 11PO 12PO 13PO 14