The aim of this course is to explain the issues related to total quality management and to increase the students' knowledge on this subject and to provide solutions to the problems they may encounter in the future.
Prerequisite(s)
Course Code Course Name…
Corequisite(s)
Course Code Course Name…
Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)
Assoc. Prof.Çiğdem Kaya
Course Assistant(s)
Schedule
Tuesday 18:00-20:50
Office Hour(s)
Tuesday 18:00-20:50
Teaching Methods and Techniques
Web Based Training
Principle Sources
Presentation notes of the lecturer
Muharrem Tuna, İlkay Güler, Ed., Kalite Yönetim Sistemleri, Detay Yayıncılık
Other Sources
Canan Çetin, Toplam Kalite Yönetimi: İlke, Süreç, Uygulamalar, Beta Yayınevi
Said Sıngır, Toplam kalite Yönetimi, Nobel Yayınevi
Course Schedules
Week
Contents
Learning Methods
1. Week
Definition and Historical Development of Quality, Total quality management and control systems
Distance Learning
2. Week
Pioneers and Principles of Quality Management
Distance Learning
3. Week
Basic Elements of Total Quality Management and Basic Factors Affecting Total Quality Management
Distance Learning
4. Week
Organizational Structure and Implementation of Total Quality Management
Distance Learning
5. Week
Total Quality Concept and Quality Costs
Distance Learning
6. Week
Human Factor in Total Quality Approach, Candidate Recruitment and Selection, Training and Development of Personnel
Distance Learning
7. Week
Kaizen, Quality circles, Problem solving techniques
Distance Learning
8. Week
Basic Tools Used in TQM
Exam
9. Week
Basic Tools Used in TQM
Distance Learning
10. Week
Commonly used quality management systems, ISO 9000 Quality Management System
Distance Learning
11. Week
Statistical process control
Distance Learning
12. Week
Quality improvement process
Distance Learning
13. Week
Quality economy
Distance Learning
14. Week
Quality control charts
Distance Learning
15. Week
Final Exam
Final Exam
16. Week
Final Exam
Final Exam
17. Week
Final Exam
Final Exam
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
30
Quizzes
1
10
Final Exam
1
60
Program Outcomes
PO-1
Knows modern logistics activities and learns the basic legislation on these issues, deepens their knowledge at the level of expertise.
PO-2
Comprehends the developments and policies followed by Modern Logistics today and examines the institutions and organizations to follow these developments.
PO-3
Knowing the basic features and economic life of the enterprises in the field of logistics, it monitors and analyzes its internal and external environment, and uses the information obtained in order to increase the education level of the society.
PO-4
Recognizes the documents used in the fields related to logistics, organizes them, and together with the accounting skills, clearly explains the knowledge and practices he has to his colleagues, superiors and the people and organizations he serves, and creates new information by integrating it with the information in different disciplines.
PO-5
Knows and applies the rules of opening to international markets with the knowledge of new marketing and sales techniques, takes responsibility in teamwork.
PO-6
Have knowledge and awareness of occupational safety, worker health and environmental protection in matters related to the field of logistics and make evaluations on these issues.
PO-7
Gains knowledge and awareness of basic legal knowledge, social responsibility, ethical values, social security rights, and corrects problems, along with the ability to follow and apply the legislation related to his / her profession.
PO-8
In order to keep her / his personal and professional competence up to date, she / he takes part in the relevant communication networks, follows the changes related to the sector in which she works, constantly improves herself, and has applied knowledge.
PO-9
Thanks to the practical training she / he received in the field of logistics, she / he analyzes complex problems, creates a synthesis from different ideas and evaluates the problems with a multi-faceted perspective.
PO-10
Interprets and evaluates the classical and current theories used in the field of logistics and supply chain, taking into account the developments, changes and trends in the sector.
PO-11
It designs and executes a strategy within the framework of quality processes for current problems in the field of logistics
PO-12
Evaluates the problems with the knowledge and problem-solving skills gained in the field of logistics and organizes her / his studies at the level of expertise.
Learning Outcomes
LO-1
Have the equipment to put the theoretical knowledge of TQM into practice.
LO-2
Takes part in total quality management processes.
LO-3
Interprets quality types and quality costs.
LO-4
Have the ability to think customer-oriented.
LO-5
Be able to implement Quality Assurance systems.
LO-6
Informs relevant persons and institutions on issues related to its field in quality management processes; Communicates his/her thoughts and suggestions for solutions to problems verbally and in writing.
