Graduate
Institute of Graduate Studies
Business Administration English
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TOTAL QUALITY MANAGEMENT

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
BUSYL0034 TOTAL QUALITY MANAGEMENT 3/0/0 DE ENGLISH 6
Course Goals
The aim of this course is to give the students the necessary point of view to be successful in application areas by giving information about quality and total quality.
Prerequisite(s) Course Code Course Name…
Corequisite(s) Course Code Course Name…
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) Arş. Gör. Taha Yusuf Çakarel
Course Assistant(s)
Schedule This course was not opened in the 2022-2023 academic year...
Office Hour(s) Instructor name, day, hours, XXX Campus, office number.
Teaching Methods and Techniques Verbal presentation
Principle Sources

·         Çetin, Canan ve vd. Toplam Kalite Yönetimi ve Kalite Güvence Sistemi: İlke, Süreç, Uygulama, 2. Baskı, İstanbul: Beta Yayın, 2001.          


Paksoy, M. (2002). Çalışma ortamında insan ve toplam kalite yönetimi. İstanbul Üniversitesi Yayın, (4356).

                                         

 

Other Sources
Course Schedules
Week Contents Learning Methods
1. Week Introduction to total quality management Verbal Presentation
2. Week Elements of quality concept and total quality management Verbal Presentation
3. Week Teamwork and quality circle in quality management Verbal Presentation
4. Week EFQM Verbal Presentation
5. Week Quality in developing countries Verbal Presentation
6. Week Pioneers and opinions of total quality management Verbal Presentation
7. Week Quality management in Japan and other countries Verbal Presentation
8. Week Midterm Exam
9. Week Quality management in Japan and other countries Verbal Presentation
10. Week Lean management Verbal Presentation
11. Week Problem solving techniques and decision making Verbal Presentation
12. Week Problem solving techniques and decision making Verbal Presentation
13. Week Summary of topics Verbal Presentation
14. Week Review Verbal Presentation
15. Week Review Verbal Presentation
16. Week Review Verbal Presentation
17. Week Final Exam
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Final Exam 1 60


Program Outcomes
PO-1Students will gain the ability to apply, analyze and synthesize their mathematical and social knowledge to business problems.
PO-2Will be able to apply and adapt basic information about other disciplines (economics, sociology, psychology, numerical sciences, etc.) that form the basis of business management and make creative evaluations by using this information in the field of business.
PO-3Will have basic knowledge in the field of business functions and management (management, production, marketing, accounting, finance, HRM, behavior, etc.), will be able to criticize, interpret and adapt theoretical discussions covering the relations between actors and cultures in this field.
PO-4Will be able to design, create and evaluate a process related to business functions at every stage in line with a defined goal.
PO-5Will be able to define and evaluate activities and relationships in business-related fields; will be able to solve problems by defining, modeling and making comments, suggesting solutions and making necessary critical decisions. (critical thinking).
Learning Outcomes
LO-1to give the students the necessary point of view to be successful in application areas by giving information about quality and total quality
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5