Graduate
Institute of Graduate Studies
Quality and Product Management (Thesis)
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TOTAL QUALITY MANAGEMENT

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
KISYL2001 2 TOTAL QUALITY MANAGEMENT 3/0/0 CC Türkçe 6
Course Goals
 The main objective of the lecture is to provide students with quality skills and techniques to enable them to make a significant contribution to an organisation’s quality policy.
Prerequisite(s) Course Code Course Name…
Corequisite(s) Course Code Course Name…
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) Assoc. Prof. Murat Taha Bilişik
Course Assistant(s)
Schedule Tuesdya 15:00-18:00
Office Hour(s) Cats chat room
Teaching Methods and Techniques -
Principle Sources -
Other Sources -
Course Schedules
Week Contents Learning Methods
1. Week Introduction
2. Week TQM Concepts and Barriers
3. Week Contributions of Deming, Juran and Crosby
4. Week TQM Principles
5. Week The Seven Traditional Tools of Quality
6. Week The Seven Traditional Tools of Quality - Examples
7. Week New Management Tools
8. Week New Management Tools - Examples
9. Week Quality of Design - Concurrent Engineering
10. Week Quality Function Deployment (QFD)
11. Week QFD applications
12. Week Quality Inspection and Statistical Sampling
13. Week Statistical Process Control
14. Week Systems for Eliminating Defects
15. Week Final
16. Week Final
17. Week Final
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Final Exam 1 60


Program Outcomes
PO-1" To construct a problem in the field of quality independently, to develop a solution method, to solve it, to evaluate the results. gain the ability to evaluate and apply when necessary"
PO-2"New strategic approaches in complex situations that are not foreseen to be encountered in applications in the field of quality. gain the ability to develop and produce solutions by taking responsibility."
PO-3Identify and analyze the root cause of production management problems.
PO-4Gains application and analysis skills to evaluate methodological approaches to the field of production management.
PO-5"To be able to develop strategies, policies and implementation plans in the field of quality and the results obtained, be able to evaluate within the framework of quality processes"
Learning Outcomes
LO-1Knowledge of the purpose and TQM activities of quality management programs
LO-2Understanding of team techniques for problem solving.
LO-3Differentiate quality assurance and quality improvement
LO-4 Evaluate a quality management program within any organization
LO-5Comprehension of the essential organizational components, leadership and teamwork necessary for quality management and improvement
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5
LO 1
LO 2
LO 3
LO 4
LO 5