Graduate
Institute of Graduate Studies
Quality and Product Management (without Thesis)
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TOTAL QUALITY MANAGEMENT

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
KISYL2001 2 TOTAL QUALITY MANAGEMENT 3/0/0 CC Türkçe 6
Course Goals
The main objective of the lecture is to provide students with quality skills and techniques to enable them to make a significant contribution to an organisation’s quality policy. 
Prerequisite(s) Course Code Course Name…
Corequisite(s) Course Code Course Name…
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) Assoc. Prof. Murat Taha Bilişik
Course Assistant(s)
Schedule Tuesday 15:00-18:00
Office Hour(s) Cats Chat room
Teaching Methods and Techniques -Nicholas, J., 1998, Competitive Manufacturing Management, Irwin/McGraw Hill, USA
Principle Sources -
Other Sources -
Course Schedules
Week Contents Learning Methods
1. Week Introduction ppt
2. Week TQM Concepts and Barriers ppt
3. Week Contributions of Deming, Juran and Crosby ppt
4. Week TQM Principles ppt
5. Week The Seven Traditional Tools of Quality ppt
6. Week The Seven Traditional Tools of Quality - Examples ppt
7. Week New Management Tools ppt
8. Week New Management Tools - Examples ppt
9. Week Quaity of Design - Concurrent Engineering ppt
10. Week Quality Function Deployment (QFD) ppt
11. Week QFD applications ppt
12. Week Quality Inspection and Statistical Sampling ppt
13. Week Statistical Process Control ppt
14. Week Systems for Eliminating Defects ppt
15. Week Final Exam
16. Week Final Exam
17. Week Final Exam
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Final Exam 1 60


Program Outcomes
PO-1Increases awareness of managers and employees about how they interact in organizations.
PO-2"Expanding knowledge in the same or a different field, built on undergraduate degree qualifications, and interpretation and deepening gain the ability to practice."
PO-3"To be able to develop knowledge with scientific methods using limited or incomplete data in the field of quality, scientific, gains the ability to use it with social and ethical responsibility."
PO-4" To construct a problem in the field of quality independently, to develop a solution method, to solve it, to evaluate the results. gain the ability to evaluate and apply when necessary"
PO-5"New strategic approaches in complex situations that are not foreseen to be encountered in applications in the field of quality. gain the ability to develop and produce solutions by taking responsibility."
Learning Outcomes
LO-1Knowledge of the purpose and TQM activities of quality management programs
LO-2Understanding of team techniques for problem solving.
LO-3Differentiate quality assurance and quality improvement
LO-4Evaluate a quality management program within any organization
LO-5Comprehension of the essential organizational components, leadership and teamwork necessary for quality management and improvement
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5
LO 1
LO 2
LO 3
LO 4
LO 5