The aim of Total Quality Management, contributing to our success, our successwaiting to benefit everyone, ourselves, our families, our company, subsidiarysanayiimiz, our customers, our shareholders and for our country in general is to be happy, so should be considered together with social partners in their efforts of continuous improvement. Within the organization a consistent, honest, openrelationship based on data from the establishment of Total Quality Management,according to the mode of operation is based on a participatory and co-operation,should be priority for all employees to improve these relations.
Prerequisite(s)
Course Code Course Name…
Corequisite(s)
Course Code Course Name…
Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)
LecturerTuğba Çedikçi Fener
Course Assistant(s)
Schedule
THURSDAY 13:00-17:00 CATS MEETING
Office Hour(s)
MONDAY 17:00-18:00 CATS CHATROOM
Teaching Methods and Techniques
-Lecture, Practice
Principle Sources
-Total Quality Management, Dr.Ahmet Yatkın NOBEL PUBLISHER
Other Sources
Course Schedules
Week
Contents
Learning Methods
1. Week
Quality Concepts and Total Quality Management Introduction
expression
2. Week
The main aims of TQM, Components, Process management, Quality Measurement Methods
expression
3. Week
Leadership and Management
expression
4. Week
Required Qualifications leaders
expression
5. Week
Strategic Planning, Homework Subjects delivery to students
expression
6. Week
Performance Management Concept
expression
7. Week
The concept of Quality Circles
expression
8. Week
Midterm Exam
Midterm Exam
9. Week
Factors in the Success of TQM
expression
10. Week
Homework presentation
presentation
11. Week
Homework presentation
presentation
12. Week
Homework presentation
presentation
13. Week
Homework presentation
presentation
14. Week
final exam
final exam
15. Week
16. Week
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
20
Homework / Term Projects / Presentations
1
20
Project(s)
1
30
Final Exam
1
30
Program Outcomes
PO-1
Where necessary to communicate effectively in Turkish and other foreign languages effectively orally or in writing to use
PO-2
The acquired theoretical knowledge in practice in individual work and team work skills to transform
PO-3
Health institutions, business ethics and social responsibility have the ability to apply concepts
PO-4
Health institutions have gained the skills of human resources management
PO-5
Knowing the types of communication techniques in health care institutions and to apply these techniques to analyze and type.
PO-6
Health institutions have sufficient knowledge about the organization and management.
PO-7
Human resources in healthcare organizations to efficiently use
PO-8
Health sector, local, national and international social issues comprehension
PO-9
Present understanding of management appropriate to apply total quality management in the health sector
PO-10
Used in health care institutions and methods that can be used to develop IT skills have
PO-11
Know the workings of economic and management in healthcare organizations, assessment
PO-12
Health care facilities planning, organization, coordination, execution and control functions to successfully conduct
PO-13
Global health planning in health systems, health policy, etc. Having knowledge on issues and emphasis on patient safety and health, as well as to comprehend the legal consequences of this practice
PO-14
Management functions in health institutions and organizations have sufficient knowledge
PO-15
Cost management in health care organizations to learn about the process and make relevant records and using the Chart of Accounts to make the accounting records
PO-16
The concept of insurance, social security and health systems, Public Health, private health insurance and reimbursement methods to have information.
Learning Outcomes
LO-1
1. TQM in practice the theoretical knowledge of the equipment will have to reflect
LO-2
2. Process Management will have.
LO-3
3. customer-oriented thinking will be capable of.
LO-4
4. Quality assurance systems will be qualified to apply.