Associate Degree Programs
Vocational School of Bussiness Administration
Business Management
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Business Management Main Page / Program Curriculum / QUALITY MANAGEMENT SYSTEMS (SERVICE)

QUALITY MANAGEMENT SYSTEMS (SERVICE)

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
ISY0531 QUALITY MANAGEMENT SYSTEMS (SERVICE) 2/0/0 DE Turkish 2
Course Goals
The aim of this course is to enable students to gain quality management sysyems’ applicaiton competences.
 
Prerequisite(s) Course Code Course Name…
Corequisite(s) Course Code Course Name…
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) Lecturer Tuğba Gültaş
Course Assistant(s) -
Schedule Thursday 13:00-14:50, 15:30-17:20, 2b07-3b07,İncirli Campus
Office Hour(s) Tuesday 10:00-11:00 ıncırlı campus
Teaching Methods and Techniques - Lecture

- Presentation

- Project
Principle Sources  AHMET YATKIN QUALITY MANAGEMENT
Other Sources
Course Schedules
Week Contents Learning Methods
1. Week The Concept of Quality Lecture, Presentation
2. Week The Concept of Quality, Standard and Standardization Lecture, Presentation
3. Week Standard and Standardization Lecture, Presentation
4. Week The Importance of Standards in Production and Service Sector Lecture, Presentation
5. Week Quality Management and Its Standards Lecture, Presentation
6. Week Environmental Standards Lecture, Presentation
7. Week Mid-Term Exam
8. Week Models of Quality Management System Lecture, Presentation
9. Week Models of Quality Management System, Strategical Management Lecture, Presentation
10. Week HOMEWORK EXPRESSION Lecture, Presentation
11. Week HOMEWORK EXPRESSION Lecture, Presentation
12. Week HOMEWORK EXPRESSION Lecture, Presentation
13. Week HOMEWORK EXPRESSION Lecture, Presentation
14. Week Final Exams Lecture, Presentation
15. Week Final Exams
16. Week Final Exams
17. Week Final Exams
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Homework / Term Projects / Presentations 1 40
Final Exam 1 20


Program Outcomes
PO-1PO 1. To have a basic knowledge in the field of Business Management
PO-2PO 2. To know organizational structure in the way of planning, organization, leadership and control mechanisms
PO-3PO 3. Recognizing human resources management and labor and social security legislations
PO-4PO 4. To be master in the legislations related to the business and take legal responsibility by taking basic legislations which shapes the regulatory framework of the business into account
PO-5PO 5. To take advantage of data collection techniques for problem solving and decision making
PO-6PO 6. To have a knowledge about basic methods used in accounting and business practices of these methods
PO-7PO 7. Identify the functions and implementations of marketing in business life, be able to conduct market research and use the marketing communication as required
PO-8PO 8. To have the knowledge about computers and relevant programs needed
PO-9PO 9. To be able to apply business processes and basic principles of project management techniques
PO-10PO 10. To have the ability of effective communication skills both orally and written
PO-11PO 11. To be able to make quality-oriented plans within business structure
PO-12PO 12. To be able to develop business analysis for targeting appropriate investments and follow-up
PO-13PO 13. To be able to take advantage of financial analysis techniques within business environment
PO-14PO 14. To be able to benefit from major numerical analysis methods and their implementations in business
PO-15PO 15. To follow the basic legislation related to the business and have a knowledge on basic law
PO-16PO 16. To have knowledge about Ataturk's Principles and Revolution History
PO-17PO 17. Recognize the basic principals and processes of production and sales management
PO-18PO 18. To have vocational knowledge of English in Business and Management
Learning Outcomes
LO-1Explain the concept of quality
LO-2Explaining the concepts of standard and standardization
LO-3Explaining the importance of manufacturing and service sector of the standard
LO-4Description of management quality and standards
LO-5Implementation of the Quality Standards
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10PO 11PO 12PO 13PO 14PO 15PO 16PO 17PO 18
LO 1
LO 2
LO 3
LO 4
LO 5