This course aims to teach learners how to communicate clearly, directly and with authority, but also politely, when dealing with routine and non-routine situations. It will help learners to use appropriate English in Tourism.
Prerequisite(s)
None
Corequisite(s)
None
Special Requisite(s)
Basic English knowledge
Instructor(s)
ÖĞR. GÖR. MUSTAFA TANER PEKTAŞ
Course Assistant(s)
--
Schedule
Wednesday, 09:00 - 11:50, İK 2A08
Office Hour(s)
Wednesday, 12:00 - 12:50 İK 2A08
Teaching Methods and Techniques
Visual and audio expression, student centered, eclectic, interactive,
student-centred, interactive and eclectic method
Principle Sources
Hotels & Caatering Book 2
Virginia Evans, Jenny Dooley, Veronica Garza Express, 2014
Other Sources
Murphy, R. (n.d.). Essential grammar in use: A self-study reference and Practice book for elementary students of English: With answers.
Course Schedules
Week
Contents
Learning Methods
1. Week
Introduction to the course
Visual and audio expression,student centered,eclectic, interactive
2. Week
Unit 1: Making a Room Reservation
Visual and audio expression,student centered,eclectic, interactive
3. Week
Unit 2: Loyalty Programs
Visual and audio expression,student centered,eclectic, interactive
4. Week
Unit 3: Confirming a Reservation
Visual and audio expression,student centered,eclectic, interactive
5. Week
Unit 4: Housekeeping
Visual and audio expression,student centered,eclectic, interactive
6. Week
Unit 5: Concierge
Visual and audio expression,student centered,eclectic, interactive
7. Week
Unit 6: Airport Transfers
Midterm Exam
8. Week
Bayram Holiday
Visual and audio expression,student centered,eclectic, interactive
9. Week
Midterm Exam
Visual and audio expression,student centered,eclectic, interactive
10. Week
Midterm Exam
Visual and audio expression,student centered,eclectic, interactive
11. Week
Unit 7: Evacuation
Visual and audio expression,student centered,eclectic, interactive
12. Week
Unit 8: Checking Out
Visual and audio expression,student centered,eclectic, interactive
13. Week
Unit 9: Greeting and Seating Guests
Visual and audio expression,student centered,eclectic, interactive
14. Week
Unit 10: Explaining the Menu
Visual and audio expression,student centered,eclectic, interactive
15. Week
Final Exam
Final Exam
16. Week
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Final Exam
1
60
Program Outcomes
PO-1
Communicating with the Guest
PO-2
Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3
Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4
Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5
Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6
Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7
Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8
Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9
Understanding Marketing in Tourism
PO-10
Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11
First aid to the patient / injured in emergencies
Learning Outcomes
LO-1
Students can communicate in English effectively.
LO-2
Students improve their oral communication skills in English in the field of tourism.
LO-3
Students can use appropriate language phrases related to the anticipated problems of guests in hotels.
LO-4
Students improve their oral communication skills for different scenarios by considering
cultural differences.
LO-5
Students learn basic English professional terms and expressions related to tourism.
