|
| Course Goals |
With this course, it is aimed to be able to learn business information such as departments, communication with other departments, methods to determine personnel need and work organization. |
| Prerequisite(s) |
- |
| Corequisite(s) |
- |
| Special Requisite(s) |
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.) |
| Instructor(s) |
ÖĞR.GÖR. HİLAL GÜNDOĞAN |
| Course Assistant(s) |
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| Schedule |
The course is not offered this semester. |
| Office Hour(s) |
|
| Teaching Methods and Techniques |
Lecture notes, visual and audio narration and question-answer method |
| Principle Sources |
Lecture notes and presentations |
| Other Sources |
- |
|
| Course Schedules |
| Week |
Contents |
Learning Methods |
| 1. Week |
Work and time study |
Visual and Audio Lecture. Question Answer Method |
| 2. Week |
Organization of service operations |
Visual and Audio Lecture. Question Answer Method |
| 3. Week |
Guidance in the quality management process of staff in service operations |
Visual and Audio Lecture. Question Answer Method |
| 4. Week |
Business association with bar, business association with bar |
Visual and Audio Lecture. Question Answer Method |
| 5. Week |
Business association with housekeeper, Business association with front office |
Visual and Audio Lecture. Question Answer Method |
| 6. Week |
Business association with health club, Business association with Banquet |
Visual and Audio Lecture. Question Answer Method |
| 7. Week |
Midterm |
|
| 8. Week |
Business association with sales marketing, Business association with accounting |
Visual and Audio Lecture. Question Answer Method |
| 9. Week |
Business cooperation with security, Business cooperation with technical service |
Visual and Audio Lecture. Question Answer Method |
| 10. Week |
Determining the workload, Determining the need for work |
Visual and Audio Lecture. Question Answer Method |
| 11. Week |
Interviewing candidates, determining the need for additional staff |
Visual and Audio Lecture. Question Answer Method |
| 12. Week |
Legal rights |
Visual and Audio Lecture. Question Answer Method |
| 13. Week |
Social rights |
Visual and Audio Lecture. Question Answer Method |
| 14. Week |
General evaluation |
Visual and Audio Lecture. Question Answer Method |
| 15. Week |
Final Exam |
|
| 16. Week |
Final Exam |
|
| 17. Week |
|
|
| Program Outcomes |
| PO-1 | Communicating with the Guest | | PO-2 | Making Accommodation Services in Professional Foreign Language and Providing Information to Guests. | | PO-3 | Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management | | PO-4 | Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy | | PO-5 | Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations | | PO-6 | Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry | | PO-7 | Preparing the floor for floor services, floor control, cleaning services in housekeeping
| | PO-8 | Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions | | PO-9 | Understanding Marketing in Tourism | | PO-10 | Applying Quality Management Systems, Developing Yourself Using IT Facilities | | PO-11 | First aid to the patient / injured in emergencies | |
| Learning Outcomes |
| LO-1 | Operational work and time study can be done | | LO-2 | They can make business associations between departments | | LO-3 | It can provide staff recruitment | | LO-4 | It can follow the rights of the personnel | | LO-5 | Can organize work | |
