Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
ITO0015		TOURISM GUIDANCE SERVICES	2/0/0	DE	Turkish	2

Course Goals	The historical development of the guidance, its effect on the sector, types of tours and groups, staff members and their characteristics, guidance legislation and case studies are explained.
Prerequisite(s)	-
Corequisite(s)	-
Special Requisite(s)	The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)	ÖĞR.GÖR. PELİN TUNA ARSLAN
Course Assistant(s)
Schedule	The course has not been opened this semester
Office Hour(s)	Instructor name, day, hours, XXX Campus, office number.
Teaching Methods and Techniques	-Lecture notes, visual and audio narration and question-answer method
Principle Sources	TOURIST GUIDANCE   Asts. Prof. Seçkin ESER Asts. Prof. Seda ŞAHİN Prof. A. Celil ÇAKICI
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Short History of Travel and Guidance Development	Visual and Audio Lecture. Question Answer Method
2. Week	Professional Tourist Guide Training and organization in Turkey	Visual and Audio Lecture. Question Answer Method
3. Week	Tourist guide tasks	Visual and Audio Lecture. Question Answer Method
4. Week	Types of tour and group	Visual and Audio Lecture. Question Answer Method
5. Week	Members who took part in the tour.	Visual and Audio Lecture. Question Answer Method
6. Week	The place of tourist guide in tourism sector	Visual and Audio Lecture. Question Answer Method
7. Week	Midterm
8. Week	The Place of the Guides in the Tourism Sector	Visual and Audio Lecture. Question Answer Method
9. Week	Professional Tourist Guiding Regulation	Visual and Audio Lecture. Question Answer Method
10. Week	Turkey's history - places to be visited and the tour route	Visual and Audio Lecture. Question Answer Method
11. Week	Istanbul history - sightseeing places and tour route	Visual and Audio Lecture. Question Answer Method
12. Week	Turun Realization and Management	Visual and Audio Lecture. Question Answer Method
13. Week	Applied Tour Management	Visual and Audio Lecture. Question Answer Method
14. Week	Applied Tour Management	Visual and Audio Lecture. Question Answer Method
15. Week	Final Exam
16. Week	Final Exam
17. Week	Final Exam

Assessments
Evaluation tools	Quantity	Weight(%)
Homework / Term Projects / Presentations	1	50
Final Exam	1	50

Program Outcomes PO-1 Communicating with the Guest PO-2 Making Accommodation Services in Professional Foreign Language and Providing Information to Guests. PO-3 Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management PO-4 Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy PO-5 Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations PO-6 Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry PO-7 Preparing the floor for floor services, floor control, cleaning services in housekeeping PO-8 Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions PO-9 Understanding Marketing in Tourism PO-10 Applying Quality Management Systems, Developing Yourself Using IT Facilities PO-11 First aid to the patient / injured in emergencies

Learning Outcomes LO-1 Explains the basic concepts of tourist guidance LO-2 Legal arrangements in the field of travel services and tourist guidance are explained LO-3 Know how to organize and present information about promotion, information, guidance, transportation, meeting-congress organization and other services provided by travel companies LO-4 Professional standards in travel services and tourist guidance are explained LO-5 Sample tour is being implemented

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11
LO 1
LO 2
LO 3
LO 4
LO 5