This course aims to teach learners how to communicate clearly, directly and with authority, but also politely, when dealing with routine and non-routine situations. It will help learners to use appropriate English in Tourism.
Prerequisite(s)
None
Corequisite(s)
Course Code Course Name…
Special Requisite(s)
Basic knowledge of English
Instructor(s)
ÖĞR.GÖR. MUSTAFA TANER PEKTAŞ
Course Assistant(s)
Schedule
The course has not been opened this semester
Office Hour(s)
Teaching Methods and Techniques
Interactive, communicative and student-centered methods will be used all through the course.
Principle Sources
-Hotels and Catering BOOK 1, (Student's Book, Teacher's Book, CDs)
Virginia Evans, Jenny Dooley, Veronica Garza Express, 2014
Other Sources
- Essential Grammar in Use Elementary, Raymond Murphy, Cambridge University Press
Course Schedules
Week
Contents
Learning Methods
1. Week
Introduction
Visual and audio expression,student centered,eclectic, interactive
2. Week
Unit 1 Meet Our Staff
Visual and audio expression,student centered,eclectic, interactive
3. Week
Unit 2 Welcome!
Visual and audio expression,student centered,eclectic, interactive
4. Week
Unit 3 Hotel Amenities
Visual and audio expression,student centered,eclectic, interactive
5. Week
Unit 4 Family Friendly Lodging
Visual and audio expression,student centered,eclectic, interactive
6. Week
Unit 5 Valet Service
Visual and audio expression,student centered,eclectic, interactive
7. Week
Unit 6 The Guest Room
Visual and audio expression,student centered,eclectic, interactive
8. Week
Midterm Exam
Visual and audio expression,student centered,eclectic, interactive
9. Week
Unit 7 Checking in
Visual and audio expression,student centered,eclectic, interactive
10. Week
Unit 8 Meet the restaurant staff
Visual and audio expression,student centered,eclectic, interactive
11. Week
Unit 9 Taking a reservation
Visual and audio expression,student centered,eclectic, interactive
12. Week
Unit 10 Breakfast Service
Visual and audio expression,student centered,eclectic, interactive
13. Week
Unit 11 At the Bar
Visual and audio expression,student centered,eclectic, interactive
14. Week
Revision
Visual and audio expression,student centered,eclectic, interactive
15. Week
Final Exam
16. Week
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Final Exam
1
60
Program Outcomes
PO-1
Communicating with the Guest
PO-2
Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3
Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4
Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5
Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6
Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7
Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8
Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9
Understanding Marketing in Tourism
PO-10
Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11
First aid to the patient / injured in emergencies
Learning Outcomes
LO-1
1. Being able to use English language effectively.
LO-2
2. Being able to use specialized English language for tourism employees effectively.
LO-3
3. Being able to use specialized English language effectively in Tourism.
LO-4
4. Being able to use appropriate English to address and produce solutions to guests' problems.
LO-5
5. Being able to use English language in the related field.
