Associate Degree Programs
Vocational School of Bussiness Administration
Tourism and Hotel Management
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TOUR OPERATOR AND TRAVEL AGENT

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
ITO3036 3 TOUR OPERATOR AND TRAVEL AGENT 3/0/0 CC Turkish 3
Course Goals
Knowing the basic functions of Travel Agency which is one of the most important elements of the tourism sector and ensuring that the decisions to be made about post-school working life are healthy.
Prerequisite(s) -
Corequisite(s) -
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) ÖĞR.GÖR. DR. HİLAL GÜNDOĞAN
Course Assistant(s) -
Schedule The course has not been opened this semester
Office Hour(s) Instructor name, day, hours, XXX Campus, office number.
Teaching Methods and Techniques -Lecture, Visual Presentation and Discussion
Principle Sources HACIOĞLU, Necdet, (2006). Seyahat Acentacılığı ve Tur Operatörlüğü, Nobel Yayınevi.

ÇÖZ, Orhan, (2003). Seyahat Acentacılığı ve Tur Operatörlüğü, Turhan Kitabevi.
Other Sources -
Course Schedules
Week Contents Learning Methods
1. Week Introducing and explaining the most common types of tourism in our day Lecture, Visual Presentation, Discussion
2. Week Definition of travel agency Lecture, Visual Presentation, Discussion
3. Week Travel services distribution systems Lecture, Visual Presentation, Discussion
4. Week Advantages and Advantages of Travel Agencies Lecture, Visual Presentation, Discussion
5. Week Variety of travel agencies Lecture, Visual Presentation, Discussion
6. Week Travel agencies should be classified according to their service type Lecture, Visual Presentation, Discussion
7. Week Description and description of incoming agencies Lecture, Visual Presentation, Discussion
8. Week Midterm
9. Week Creation of tour program Lecture, Visual Presentation, Discussion
10. Week Tour program cost calculation Lecture, Visual Presentation, Discussion
11. Week Definition and explanation of tour operators Lecture, Visual Presentation, Discussion
12. Week Definition and description of MICE agents Lecture, Visual Presentation, Discussion
13. Week Definition and explanation of DMC agents Lecture, Visual Presentation, Discussion
14. Week Seasonal and spatial distribution of tours in our country Lecture, Visual Presentation, Discussion
15. Week Final Exam
16. Week Final Exam
17. Week Final Exam
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Final Exam 1 60


Program Outcomes
PO-1Communicating with the Guest
PO-2Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9Understanding Marketing in Tourism
PO-10Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11First aid to the patient / injured in emergencies
Learning Outcomes
LO-1Recognize and understand the phases that tourism products spend during their last consumer presentation
LO-2Knowing the purpose of establishing travel agencies
LO-3Being aware of the added value that the travel agency sector offers
LO-4Knowing that travel agencies are classified according to the services they provide
LO-5Understanding the connection and communication between the components of the tourism sector
LO-6Recognize and understand the phases that tourism products spend during their last consumer presentation
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10PO 11
LO 1
LO 2
LO 3
LO 4
LO 5
LO 6