Associate Degree Programs
Vocational School of Bussiness Administration
Tourism and Hotel Management
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DICTION AND ETIQUETTE RULES

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
ITO0012 DICTION AND ETIQUETTE RULES 2/0/0 DE 2
Course Goals
 To have qualifications at Tourism field, elocution, phonetic, articulation, stressing the fluently and grammaticlally correct words and have rules of ettiquette.
Prerequisite(s) DICTION AND ETIQUETTE RULES
Corequisite(s) DICTION AND ETIQUETTE RULES
Special Requisite(s) Attendance
Instructor(s) ÖĞR.GÖR. MELİSSA ELİF GÜZEY
Course Assistant(s) -
Schedule The course has not been opened this semester
Office Hour(s)
Teaching Methods and Techniques Practice and presentation.
Principle Sources
- Konuşan İnsan - Can Gürzap

 

 

- Söz ve Diksiyon Sanatı - Nüzhet Şenbay

- Güçlü İletişimin Sırları: Diksiyon, Beden Dili ve Hitabet - Mehmet Çelikyay

 

- Beden Dili - Joe Navarro

- TED Gibi Konuş: Dünyanın En İyi Beyinlerine Göre Topluluk Önünde Konuşmanın 9 Sırrı - Carmine Gallo

- Modern Toplumda Görgü Kuralları - Yaşar Değirmenci



Other Sources - Voiceover texts     - Various lecture notes for diction exercises
Course Schedules
Week Contents Learning Methods
1. Week The sound and breath techniques Presentation and exercise
2. Week Articulation exercies Presentation and exercise
3. Week Phonetics and diction Presentation and exercise
4. Week Diction exercises Presentation and exercise
5. Week Stress and intonation Presentation and exercise
6. Week Voice exercises Presentation and exercise
7. Week Discussion with class Presentation and exercise
8. Week Midterm Midterm
9. Week Body language and Image making Presentation and exercise
10. Week To have speech in front of the audience Presentation and exercise
11. Week To have speech in front of the audience Presentation and exercise
12. Week The rules of etiquette Presentation and exercise
13. Week The rules of etiquette Presentation and exercise
14. Week Overview Presentation and exercise
15. Week Final Exam Final Exam
16. Week Final Exam Final Exam
17. Week Final Exam Final Exam
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Attendance 1 10
Final Exam 1 50


Program Outcomes
PO-1Communicating with the Guest
PO-2Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9Understanding Marketing in Tourism
PO-10Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11First aid to the patient / injured in emergencies
Learning Outcomes
LO-1To do the elocution exercise.
LO-2To know the rules of protocol.
LO-3To have speech in front of the audience.
LO-4Improving the bod language
LO-5To know the rules of etiquette.
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10PO 11
LO 1
LO 2
LO 3
LO 4
LO 5