Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
ITO0028		TRANSPORTATION SERVICES AND TICKETING	0/3/0	DE	Turkish	3

Course Goals	To familiarize with reservation and ticket related terms, to know the procedures on the ticket such as void, refund, rebooking, rerouting, electronic ticket coupon status codes, having information on passenger rights related to ticket
Prerequisite(s)	-
Corequisite(s)	-
Special Requisite(s)	The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)	ÖĞR.GÖR. PELİN TUNA
Course Assistant(s)
Schedule	The course is not offered this semester.
Office Hour(s)	Instructor name, day, hours, XXX Campus, office number.
Teaching Methods and Techniques	Lecture notes, visual and audio narration and question-answer method
Principle Sources	-
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Basic concepts	Visual and Audio Lecture. Question Answer Method
2. Week	Basic concepts	Visual and Audio Lecture. Question Answer Method
3. Week	Reservation methods, implementation activities	Visual and Audio Lecture. Question Answer Method
4. Week	Special requests, baby and children tickets	Visual and Audio Lecture. Question Answer Method
5. Week	Taxes on airline ticket, validity of ticket	Visual and Audio Lecture. Question Answer Method
6. Week	Taxes on airline ticket, validity of ticket	Visual and Audio Lecture. Question Answer Method
7. Week	Rules and procedures for return transactions	Visual and Audio Lecture. Question Answer Method
8. Week	Midterm
9. Week	Ticket restrictions, endorsement	Visual and Audio Lecture. Question Answer Method
10. Week	Ticket related passenger rights and responsibilities	Visual and Audio Lecture. Question Answer Method
11. Week	International agreements on ticket sales	Visual and Audio Lecture. Question Answer Method
12. Week	Ticket sales principles, customer relationships, problem solving techniques	Visual and Audio Lecture. Question Answer Method
13. Week	Ticket sales principles, customer relationships, problem solving techniques	Visual and Audio Lecture. Question Answer Method
14. Week	General evaluation	Visual and Audio Lecture. Question Answer Method
15. Week	Final
16. Week	Final
17. Week

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	40
Final Exam	1	60

Program Outcomes PO-1 Communicating with the Guest PO-2 Making Accommodation Services in Professional Foreign Language and Providing Information to Guests. PO-3 Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management PO-4 Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy PO-5 Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations PO-6 Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry PO-7 Preparing the floor for floor services, floor control, cleaning services in housekeeping PO-8 Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions PO-9 Understanding Marketing in Tourism PO-10 Applying Quality Management Systems, Developing Yourself Using IT Facilities PO-11 First aid to the patient / injured in emergencies

Learning Outcomes LO-1 Develops suggestions and alternatives for solving problems that will be encountered in an operational sense. LO-2 It takes the necessary responsibilities at all stages of simple or complex operations and concludes without problems. LO-3 Taking responsibility when unusual circumstances occur, it quickly gives the decision to solve the problem. LO-4 Students will be able to learn concepts about booking and ticket sales. LO-5 Learns the ticketing system.

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11
LO 1
LO 2
LO 3
LO 4
LO 5