By providing information on housekeeping services.mid-level managers in the sector cultivates students prepare for the future.
Prerequisite(s)
-
Corequisite(s)
-
Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)
ÖĞR. GÖR. HANDE TÜTÜNCÜÇAKIR
Course Assistant(s)
-
Schedule
The course has not been opened this semester
Office Hour(s)
Teaching Methods and Techniques
Experiences are conveyed through case studies from the sector. Students are evaluated by doing researches on the projects they are doing with the observation-observation method.
Principle Sources
OTED, Detay Yayınları
Other Sources
-
Course Schedules
Week
Contents
Learning Methods
1. Week
The housekeeping Department definition,importance and relationship with other departments
Visual and Audio Lecture. Question Answer Method
2. Week
Terms of tourism,human resources,labor turnover costs,staffing,recruitment and selection,induction,training and performance evaluation
Visual and Audio Lecture. Question Answer Method
3. Week
Housekeeping within the Department and in the Department of communication,communication in a computing environment,Opera,Mechanic Programs
Visual and Audio Lecture. Question Answer Method
4. Week
The census housekeeping Storage,recyclable and recycled materials,inventory control,and material control methods cleaning tool
Visual and Audio Lecture. Question Answer Method
5. Week
Housekeeping planning,inventory planning work programs
Visual and Audio Lecture. Question Answer Method
6. Week
Housekeeping Organization,quotas affecting Business,programming,coordination and control methods
Visual and Audio Lecture. Question Answer Method
7. Week
Midterms
8. Week
Housekeeping of the business control,material control, and performance control,budgeting,preparation of budgets,Budget Control and expense items
Application at FAIRMONT QUASAR HOTEL
9. Week
In the housekeeping Department of hygiene,personal hygiene,washing, hygiene,water hygiene,guests and staff in the areas of hygiene
Application at FAIRMONT QUASAR HOTEL
10. Week
Buffing,carpet cleaning,spraying,interior and exterior plant maintenance,decoration of the guest rooms
Application at FAIRMONT QUASAR HOTEL
11. Week
Housekeeping and security,the causes of the accident in housekeeping,hotel guests and protection of goods
Application at FAIRMONT QUASAR HOTEL
12. Week
Selection of textile,uniforms,linen care system and functioning
Application at FAIRMONT QUASAR HOTEL
13. Week
Laundry management, Laundry, hygiene, and dirt washing, Dry cleaning, laundry facilities, managing contracts and operations
Application at FAIRMONT QUASAR HOTEL
14. Week
Housekeeping standards, rules, word choice, and assessment of guest relations
Application at FAIRMONT QUASAR HOTEL
15. Week
Final Exam
16. Week
Final Exam
17. Week
Final Exam
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Final Exam
1
60
Program Outcomes
PO-1
Communicating with the Guest
PO-2
Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3
Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4
Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5
Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6
Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7
Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8
Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9
Understanding Marketing in Tourism
PO-10
Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11
First aid to the patient / injured in emergencies
Learning Outcomes
LO-1
Understanding the importance of accommodation businesses
LO-2
Determining the role of the housekeeping department in hotel business
LO-3
Learning the organization of housekeeping department
LO-4
Understanding the division of work of the housekeeping department
LO-5
Learning human resource applications in housekeeping department
LO-6
Every step of housekeeping department management
LO-7
Learning of planning applications in housekeeping department
LO-8
Realization of information flow in housekeeping department
LO-9
Implementation of control methods in the housekeeping department
LO-10
Learning how the housekeeping department works with other departments in coordination and communication
