Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
ITO1022	1	FRONT OFFICE SERVICES	3/0/0	CC	Turkish	3

Course Goals	It is aimed to gain competencies related to guiding the execution of front office services.
Prerequisite(s)	-
Corequisite(s)	-
Special Requisite(s)	The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)	ÖĞR.GÖR. DR.HİLAL GÜNDOĞAN
Course Assistant(s)	-
Schedule	The course has not been opened this semester
Office Hour(s)
Teaching Methods and Techniques	Lecture, Demonstration, Learning Through Presentation, Problem Based Learning, Question&Answer
Principle Sources	Şener, B. (2006). Konaklama İşletmelerinde Önbüro Yönetimi. Detay Yayınları. KeKemal Kantarcı, İlhan Ekinci (2019) Konaklama İşletmelerinde Önbüro, Detay Yayıncılık
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Services Provided in Accommodation Enterprises and Their Characteristics	Visual and Audio Lecture. Question Answer Method
2. Week	Classification of Accommodation Establishments	Visual and Audio Lecture. Question Answer Method
3. Week	Organizational Structure in Hospitality Operations	Visual and Audio Lecture. Question Answer Method
4. Week	Front Office Parts and Personnel	Visual and Audio Lecture. Question Answer Method
5. Week	Types of Bed, Room and Boarding in Accommodation Enterprises	Visual and Audio Lecture. Question Answer Method
6. Week	Accommodation Businesses Relate to Other Departments	Visual and Audio Lecture. Question Answer Method
7. Week	Midterm
8. Week	Accommodation Businesses Relate to Other Departments	Visual and Audio Lecture. Question Answer Method
9. Week	Reservation Process	Visual and Audio Lecture. Question Answer Method
10. Week	Reservation Status Analysis	Visual and Audio Lecture. Question Answer Method
11. Week	Booking Statistics and Forecast Reports	Visual and Audio Lecture. Question Answer Method
12. Week	Front Office Management	Visual and Audio Lecture. Question Answer Method
13. Week	SPA Reservation Process	Visual and Audio Lecture. Question Answer Method
14. Week	SPA Reservation Process	Visual and Audio Lecture. Question Answer Method
15. Week	Final Exam
16. Week	Final Exam
17. Week	Final Exam

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	40
Final Exam	1	60

Program Outcomes PO-1 Communicating with the Guest PO-2 Making Accommodation Services in Professional Foreign Language and Providing Information to Guests. PO-3 Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management PO-4 Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy PO-5 Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations PO-6 Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry PO-7 Preparing the floor for floor services, floor control, cleaning services in housekeeping PO-8 Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions PO-9 Understanding Marketing in Tourism PO-10 Applying Quality Management Systems, Developing Yourself Using IT Facilities PO-11 First aid to the patient / injured in emergencies

Learning Outcomes LO-1 Getting to know front office services LO-2 Gaining personal preparation LO-3 Recruitment of work organization LO-4 Gaining access to front desk operations LO-5 Gaining coordination work with other departments

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11
LO 1
LO 2
LO 3
LO 4
LO 5