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Course Goals |
It is aimed to gain competencies related to guiding the execution of front office services. |
Prerequisite(s) |
- |
Corequisite(s) |
- |
Special Requisite(s) |
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.) |
Instructor(s) |
ÖĞR.GÖR. DR.HİLAL GÜNDOĞAN |
Course Assistant(s) |
- |
Schedule |
The course has not been opened this semester |
Office Hour(s) |
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Teaching Methods and Techniques |
Lecture, Demonstration, Learning Through Presentation, Problem Based Learning, Question&Answer |
Principle Sources |
Şener, B. (2006). Konaklama İşletmelerinde Önbüro Yönetimi. Detay Yayınları.
KeKemal Kantarcı, İlhan Ekinci (2019) Konaklama İşletmelerinde Önbüro, Detay Yayıncılık
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Other Sources |
- |
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Course Schedules |
Week |
Contents |
Learning Methods |
1. Week |
Services Provided in Accommodation Enterprises and Their Characteristics |
Visual and Audio Lecture. Question Answer Method |
2. Week |
Classification of Accommodation Establishments |
Visual and Audio Lecture. Question Answer Method |
3. Week |
Organizational Structure in Hospitality Operations |
Visual and Audio Lecture. Question Answer Method |
4. Week |
Front Office Parts and Personnel |
Visual and Audio Lecture. Question Answer Method |
5. Week |
Types of Bed, Room and Boarding in Accommodation Enterprises
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Visual and Audio Lecture. Question Answer Method |
6. Week |
Accommodation Businesses Relate to Other Departments |
Visual and Audio Lecture. Question Answer Method |
7. Week |
Midterm |
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8. Week |
Accommodation Businesses Relate to Other Departments |
Visual and Audio Lecture. Question Answer Method |
9. Week |
Reservation Process |
Visual and Audio Lecture. Question Answer Method |
10. Week |
Reservation Status Analysis |
Visual and Audio Lecture. Question Answer Method |
11. Week |
Booking Statistics and Forecast Reports |
Visual and Audio Lecture. Question Answer Method |
12. Week |
Front Office Management |
Visual and Audio Lecture. Question Answer Method |
13. Week |
SPA Reservation Process |
Visual and Audio Lecture. Question Answer Method |
14. Week |
SPA Reservation Process |
Visual and Audio Lecture. Question Answer Method |
15. Week |
Final Exam |
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16. Week |
Final Exam |
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17. Week |
Final Exam |
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Program Outcomes |
PO-1 | Communicating with the Guest | PO-2 | Making Accommodation Services in Professional Foreign Language and Providing Information to Guests. | PO-3 | Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management | PO-4 | Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy | PO-5 | Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations | PO-6 | Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry | PO-7 | Preparing the floor for floor services, floor control, cleaning services in housekeeping
| PO-8 | Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions | PO-9 | Understanding Marketing in Tourism | PO-10 | Applying Quality Management Systems, Developing Yourself Using IT Facilities | PO-11 | First aid to the patient / injured in emergencies |
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Learning Outcomes |
LO-1 | Getting to know front office services | LO-2 | Gaining personal preparation | LO-3 | Recruitment of work organization | LO-4 | Gaining access to front desk operations | LO-5 | Gaining coordination work with other departments |
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