In this derste host you can use the automation program to input and output transactions, etc.
Prerequisite(s)
-
Corequisite(s)
-
Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)
ÖĞR.GÖR. PELİN FATMA TUNA ARSLAN
Course Assistant(s)
Schedule
Office Hour(s)
MONDAY
1. GROUP 09:00-12:45
2. GROUP 13:00-16:45
5B06
Teaching Methods and Techniques
Lecture notes and training materials. presentation, lecture, etc.
Principle Sources
OPERA-PMS Automation Program in Hospitality Operations
Alev Sökmen
Detail Publishing
Other Sources
-
Course Schedules
Week
Contents
Learning Methods
1. Week
General characteristics of the operator
Visual and Audio Lecture. Question Answer Method
2. Week
Keyboard shortcuts used in the office
Visual and Audio Lecture. Question Answer Method
3. Week
RESERVATION (New Reservation, Update Reservation, Waitlist, Blocks)
MISCELLENEOUS (Show QuickKeys, ChangePassword, PrintTasks, User Activity Log, File Download)
Visual and Audio Lecture. Question Answer Method
15. Week
Final
16. Week
Final
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Quizzes
1
10
Final Exam
1
50
Program Outcomes
PO-1
Communicating with the Guest
PO-2
Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3
Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4
Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5
Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6
Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7
Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8
Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9
Understanding Marketing in Tourism
PO-10
Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11
First aid to the patient / injured in emergencies
Learning Outcomes
LO-1
Understand computer technology, learn about hardware and software
