Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
ITO0022		AUTOMATION SYSTEMS IN TRAVEL OPERATIONS	0/2/0	DE	Turkish	2

Course Goals	The aim of the course is to enable students to use the ticketing package programs used in travel businesses.
Prerequisite(s)	-
Corequisite(s)	-
Special Requisite(s)	-
Instructor(s)	ÖĞR.GÖR. PELİN TUNA
Course Assistant(s)
Schedule	The course is not offered this semester.
Office Hour(s)
Teaching Methods and Techniques	Lecture notes, visual and audio narration and question-answer method
Principle Sources	-
Other Sources	-

Course Schedules
Week	Contents	Learning Methods
1. Week	Choosing Research Topics	Visual and Audio Lecture. Question Answer Method
2. Week	Choosing Research Topics	Visual and Audio Lecture. Question Answer Method
3. Week	Performing a Resource Survey	Visual and Audio Lecture. Question Answer Method
4. Week	Performing a Resource Survey	Visual and Audio Lecture. Question Answer Method
5. Week	Evaluating Research Results	Visual and Audio Lecture. Question Answer Method
6. Week	Evaluating Research Results	Visual and Audio Lecture. Question Answer Method
7. Week	Evaluating Research Results	Visual and Audio Lecture. Question Answer Method
8. Week	Midterm
9. Week	Conversion of Research Results to Report	Visual and Audio Lecture. Question Answer Method
10. Week	Conversion of Research Results to Report	Visual and Audio Lecture. Question Answer Method
11. Week	Conversion of Research Results to Report	Visual and Audio Lecture. Question Answer Method
12. Week	Making a Presentation	Visual and Audio Lecture. Question Answer Method
13. Week	Making a Presentation	Visual and Audio Lecture. Question Answer Method
14. Week	Making Presentations	Visual and Audio Lecture. Question Answer Method
15. Week	Final
16. Week	Final
17. Week

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	40
Final Exam	1	60

Program Outcomes PO-1 Communicating with the Guest PO-2 Making Accommodation Services in Professional Foreign Language and Providing Information to Guests. PO-3 Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management PO-4 Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy PO-5 Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations PO-6 Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry PO-7 Preparing the floor for floor services, floor control, cleaning services in housekeeping PO-8 Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions PO-9 Understanding Marketing in Tourism PO-10 Applying Quality Management Systems, Developing Yourself Using IT Facilities PO-11 First aid to the patient / injured in emergencies

Learning Outcomes LO-1 Reporting LO-2 Make a hotel reservation LO-3 Ability to access, understand, interpret and use information about tourism and hotel management LO-4 Execution of front office services, guest entry and exit procedures, execution of room operations, execution of shift transfers and reporting procedures LO-5 Having mastered the ticketing process

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11
LO 1
LO 2
LO 3
LO 4
LO 5