To give general information about transportation, to provide information about the rules of passenger transportation by air, the problems encountered in passenger transportation by air and passenger rights, and to raise awareness about passenger services and ground handling services.
Prerequisite(s)
HHU1001PASSENGER TRANSPORTATION
Corequisite(s)
Course Code Course Name…
Special Requisite(s)
English intermediate level, attendance
Instructor(s)
Lecturer Nur Budaklıer, ÖĞR.GÖR.NUR BUDAKLIER
Course Assistant(s)
Schedule
Thursday 13:00-15:50, MYO Incirli 4B-01
Office Hour(s)
Friday,11.30-12.30, MYO Incirli 3A-04
Teaching Methods and Techniques
-Lecture, discussion, practice
Principle Sources
- DGCA, YOLCU HİZMETLERİ, HAVAALANLARI DAİRE BAŞKANLIĞI Yayın Nö: HAD/T-20
- DGCA HAVA ALANLARI DAİRE BAŞKANLIĞI GÇZETİM YÖNETİM HİZMET EL KİTABI Yayın No HADT-32
Other Sources
-YOLCU HİZMETLERİ İSTANBUL ÜNİVERSİTESİ AÇIK VE UZAKTAN EĞİTİM FAKÜLTESİ
SİVİL HAVA ULAŞTIRMA İŞLETMECİLİĞİ ÖN LİSANS PROGRAMI,
-STANDART YER HİZMETLERİ ANLAŞMASI (SYHA),2004
- SHY22 Havaalanları Yer Hizmetleri Yönetmeliği
- 2920 Türk Sivil Havacılık Kanunu
Course Schedules
Week
Contents
Learning Methods
1. Week
CONCEPTS RELATED TO TRANSPORTION
Oral presentation
2. Week
LEGISLATION REGARDING TRANSPORTATION (ROAD, RAILWAYS, SEA AND AIRWAYS)
Oral presentation
3. Week
INTERNATIONAL CIVIL AVIATION ORGANIZATIONS, MONTREAL AND WARSAW CONVENTION
Oral and visual presentation
4. Week
NATIONAL CIVIL AVIATION ORGANIZATIONS, SHY-22, LAW NO 2920
Oral and visual presentation
5. Week
PASSENGER SERVICES IN AIR TRANSPORTATION
Oral and visual presentation, question and answer
6. Week
CODES USED IN PASSENGER SERVICES
Oral and visual presentation, practice
7. Week
TERMS USED IN PASSENGER SERVICES
Oral and visual presentation, practice
8. Week
MİDTERM
Midterm Exam
9. Week
TRAVEL/ FLIGHT TYPES
Oral and visual presentation
10. Week
JOURNEY DETAILS, JOURNEY TYPES
Oral and visual presentation
11. Week
SPECIAL PASSENGERS
Oral and visual presentation
12. Week
RESERVATION, RESERVATION CODES
Oral and visual presentation,practice
13. Week
TYPES OF TICKETS
Oral and visual presentation
14. Week
GROUND SERVICES IN PASSENGER TRANSPORTATION, PASSENGER RIGHTS
Oral and visual presentation, question and answer
15. Week
FINAL
FINAL EXAM
16. Week
FINAL
FINAL EXAM
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Final Exam
1
60
Program Outcomes
PO-1
Having information about civilian aviation
PO-2
Having information about floor services in aviation
PO-3
Having information about ecenomics and business areas
PO-4
Having information about numerical process
PO-5
Using foreign language effectively
PO-6
Using Turkish effectively
PO-7
Assimilate Ataturk’s principles and revolutions
PO-8
Having information about basic law
PO-9
Having information about feasts and catering services
PO-10
Having information about service
Learning Outcomes
LO-1
Knowing the concepts of transportation
LO-2
Knowing the transport legislation related to road, sea, rail and air way
LO-3
To have information about national and international civil aviation organizations
LO-4
To have information about passenger and ground services in air transport.
LO-5
Knowing the codes and terms used in passenger transportation
