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Course Schedules |
Week |
Contents |
Learning Methods |
1. Week |
Communication with customers |
Lecture, Demonstration, Discussion |
2. Week |
Communication with customers |
Lecture, Demonstration, Discussion |
3. Week |
Classify customers |
Lecture, Demonstration, Discussion |
4. Week |
Online consumer behavior |
Lecture, Demonstration, Discussion |
5. Week |
Online consumer behavior |
Lecture, Demonstration, Discussion |
6. Week |
Traditional consumer behavior |
Lecture, Demonstration, Discussion |
7. Week |
Traditional consumer behavior |
Lecture, Demonstration, Discussion |
8. Week |
Mid Term |
Mid Term |
9. Week |
Creating customer value |
Lecture, Demonstration, Discussion |
10. Week |
Creating customer value |
Lecture, Demonstration, Discussion |
11. Week |
Customer satisfaction |
Lecture, Demonstration, Discussion |
12. Week |
Customer satisfaction |
Lecture, Demonstration, Discussion |
13. Week |
Customer complaints |
Lecture, Demonstration, Discussion |
14. Week |
Customer complaints |
Lecture, Demonstration, Discussion |
15. Week |
Final Exam |
Final Exam |
16. Week |
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17. Week |
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