Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
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Course Goals	Functional relationships between airline departments, organizational chart and tasks of employees; foreign terms used in passenger services; content and functions of documents; passenger entrance and exit operations to and from the airport; problem solving, giving information, orientation techniques and responsibilities and principles in unusual situations by explaining the students to be effective in the field of passenger services.
Prerequisite(s)
Corequisite(s)
Special Requisite(s)
Instructor(s)
Course Assistant(s)
Schedule
Office Hour(s)
Teaching Methods and Techniques
Principle Sources
Other Sources

Course Schedules
Week	Contents	Learning Methods
1. Week	Organization schema of civil aviation businesses	Computer aided teaching techniques, Expression through presentation.
2. Week	Employee management and help interpreter	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
3. Week	Foreign terms used in passenger services and Aviation alphabet	Computer aided teaching techniques, Expression through presentation.
4. Week	The content and functions of documents used in passenger services	Computer aided teaching techniques, Presentation, question-answer, discussion
5. Week	Passenger entry and exit operations to and from the airport	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
6. Week	Common problems in passenger services and problem solving	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
7. Week	Information flow and information in passenger services	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
8. Week	Midterm	Open and closed ended questions, Multiple choice evaluation
9. Week	Routing techniques in passenger services	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
10. Week	Responsibilities in unusual situations in passenger services	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
11. Week	Passenger transport principles	Computer aided teaching techniques, Presentation, question-answer, discussion
12. Week	General review	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
13. Week	General review	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
14. Week	General review	Computer aided teaching techniques, Expression by presentation, question and answer, discussion, Brainstorming
15. Week	Final Exam	Final Exam
16. Week	Final Exam	Final Exam
17. Week	Final Exam	Final Exam

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	40
Final Exam	1	60

Program Outcomes PO-1 Having basic business and economic information PO-2 Having information on civil aviation PO-3 To have basic knowledge in the field of Accounting PO-4 To have knowledge of transport systems and combined transport PO-5 Storage, inventory management, having information PO-6 To have knowledge of basic law PO-7 Knowledge in the field of supply chain PO-8 Certifications to know the basic issues in the field of PO-9 Effective and proper use of Turkish PO-10 History of Turkish Republic to have a basic knowledge about PO-11 Effective use of foreign language

Learning Outcomes LO-1 Eexplains basic principles (aerostatic, aerodynamic) LO-2 Classifies air tools. LO-3 To define the elements of air. LO-4 Classifies the elements of air. LO-5 Describes the working principles of aircraft components.

Course Assessment Matrix:

LO 1
LO 2
LO 3
LO 4
LO 5
LO 6
LO 7
LO 8
LO 9
LO 10
LO 11
LO 12
LO 13
LO 14
LO 15
LO 16
LO 17
LO 18
LO 19
LO 20
LO 21
LO 22
LO 23
LO 24
LO 25
LO 26
LO 27
LO 28
LO 29
LO 30
LO 31
LO 32
LO 33
LO 34
LO 35
LO 36
LO 37
LO 38
LO 39
LO 40
LO 41
LO 42
LO 43
LO 44
LO 45
LO 46
LO 47
LO 48
LO 49
LO 50
LO 51
LO 52
LO 53
LO 54
LO 55