The primary objective of this course is to learn and apply the concepts and techniques of business process analysis and improvements as building blocks for all operations improvement strategies. Students will learn how to analyze and improve business processes in different contexts, and using different process improvement tools.
Prerequisite(s)
None
Corequisite(s)
None
Special Requisite(s)
None
Instructor(s)
Assist. Prof. Dr. Okay Isik
Course Assistant(s)
Schedule
This course is not offered in this semester.
Office Hour(s)
This course is not offered in this semester.
Teaching Methods and Techniques
-Lecture, discussion
Principle Sources
-M. Dumas, M. La Rosa, J. Mendling and H. Reijers, Fundamentals of Business Process Management, 2nd edition, Springer, 2018
Other Sources
-
Course Schedules
Week
Contents
Learning Methods
1. Week
Introduction to Business Process Management (BPM)
Oral presentation
2. Week
Process Identification
Oral presentation
3. Week
Process modeling
Oral presentation
4. Week
Process modeling
Oral presentation
5. Week
Qualitative process analysis
Oral presentation
6. Week
Quantitative process analysis
Oral presentation
7. Week
Quantitative process analysis
Oral presentation
8. Week
Midterm
9. Week
Process redesign
Oral presentation
10. Week
Process redesign
Oral presentation
11. Week
Process implementation
Oral presentation
12. Week
Process monitoring
Oral presentation
13. Week
BPM as an enterprise capability
Oral presentation
14. Week
Student project presentations
Oral presentation
15. Week
FİNAL
16. Week
FİNAL
17. Week
FİNAL
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
35
Quizzes
1
15
Final Exam
1
50
Program Outcomes
PO-1
Knowledge about management processes and management skills
PO-2
Knowledge and application skills related to the methods and competencies required for solving engineering problems
PO-3
Knowledge about developing areas of manufacturing and service sectors
PO-4
Ability to work in multi-disciplinary engineering teams
PO-5
Experience and knowledge of scientific research and publishing within the frame of academic ethics
Learning Outcomes
LO-1
Understand the “business process perspective of operations” and its critical importance of process management in manufacturing and service organizations in successfully executing their competitive strategies.
LO-2
Learn to map the critical elements of business processes in manufacturing and service firms; and to model these processes (customers or entities, activities, resources, queues, storages, routings, decisions, processing logic).
LO-3
To understand the impact of resource capacities and flexibility, process efficiencies (speed, robustness, and alternative process logic) on process performance metrics (flow time, throughput rate, inventory, and cost).
LO-4
Understand the role of business process management in operations improvement strategies (TQM, BPR, Six-Sigma Campaigns, ERP); and to understand the role of organizational culture and change management during business process improvement.
