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Course Goals |
With this course, it is aimed to be able to learn business information such as departments, communication with other departments, methods to determine personnel need and work organization. |
Prerequisite(s) |
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Corequisite(s) |
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Special Requisite(s) |
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.) |
Instructor(s) |
ÖĞR.GÖR. HİLAL GÜNDOĞAN |
Course Assistant(s) |
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Schedule |
The course is not offered this semester. |
Office Hour(s) |
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Teaching Methods and Techniques |
Lecture notes, visual and audio narration and question-answer method |
Principle Sources |
Lecture notes and presentations |
Other Sources |
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Course Schedules |
Week |
Contents |
Learning Methods |
1. Week |
Work and time study |
Visual and Audio Lecture. Question Answer Method |
2. Week |
Organization of service operations |
Visual and Audio Lecture. Question Answer Method |
3. Week |
Guidance in the quality management process of staff in service operations |
Visual and Audio Lecture. Question Answer Method |
4. Week |
Business association with bar, business association with bar |
Visual and Audio Lecture. Question Answer Method |
5. Week |
Business association with housekeeper, Business association with front office |
Visual and Audio Lecture. Question Answer Method |
6. Week |
Business association with health club, Business association with Banquet |
Visual and Audio Lecture. Question Answer Method |
7. Week |
Midterm |
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8. Week |
Business association with sales marketing, Business association with accounting |
Visual and Audio Lecture. Question Answer Method |
9. Week |
Business cooperation with security, Business cooperation with technical service |
Visual and Audio Lecture. Question Answer Method |
10. Week |
Determining the workload, Determining the need for work |
Visual and Audio Lecture. Question Answer Method |
11. Week |
Interviewing candidates, determining the need for additional staff |
Visual and Audio Lecture. Question Answer Method |
12. Week |
Legal rights |
Visual and Audio Lecture. Question Answer Method |
13. Week |
Social rights |
Visual and Audio Lecture. Question Answer Method |
14. Week |
General evaluation |
Visual and Audio Lecture. Question Answer Method |
15. Week |
Final Exam |
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16. Week |
Final Exam |
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17. Week |
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Program Outcomes |
PO-1 | Communicating with the Guest | PO-2 | Making Accommodation Services in Professional Foreign Language and Providing Information to Guests. | PO-3 | Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management | PO-4 | Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy | PO-5 | Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations | PO-6 | Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry | PO-7 | Preparing the floor for floor services, floor control, cleaning services in housekeeping
| PO-8 | Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions | PO-9 | Understanding Marketing in Tourism | PO-10 | Applying Quality Management Systems, Developing Yourself Using IT Facilities | PO-11 | First aid to the patient / injured in emergencies |
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Learning Outcomes |
LO-1 | Operational work and time study can be done | LO-2 | They can make business associations between departments | LO-3 | It can provide staff recruitment | LO-4 | It can follow the rights of the personnel | LO-5 | Can organize work |
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