To improve the oral and written communication skills of the students and to give them the ability to express themselves correctly in the tourism sector. It is a matter of communication in the tourism sector. To identify the types of communication, tools and forms used in business life. To make them aware of ethics in general and professional sense.
Prerequisite(s)
-
Corequisite(s)
-
Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)
ÖĞR.GÖR. PELİN TUNA
Course Assistant(s)
Schedule
The course is not offered this semester.
Office Hour(s)
Teaching Methods and Techniques
Lecture notes, visual and audio narration and question-answer method
Principle Sources
METİN IŞIK "GENERAL AND TECHNICAL COMMUNICATION"
EDUCATION BOOK
Other Sources
-
Course Schedules
Week
Contents
Learning Methods
1. Week
History of Communication, Definition and Basic Concepts, Communication in Tourism
Visual and Audio Lecture. Question Answer Method
2. Week
The Importance and Features of Communication in Tourism, Communication Process
Visual and Audio Lecture. Question Answer Method
3. Week
Types of Communication. Oral Communication (Advancement of oral communication, basic principles, types of speech, listening, development of listening skills, principles for oral communication development)
Visual and Audio Lecture. Question Answer Method
4. Week
Nonverbal Communication. (Body Language, importance, features, non-verbal communication elements)
Visual and Audio Lecture. Question Answer Method
5. Week
Types of writing in written communication, business and social life
Visual and Audio Lecture. Question Answer Method
6. Week
Communication barriers and ways of overcoming communication barriers
Visual and Audio Lecture. Question Answer Method
7. Week
Group and Mass Communication (Definitions, Patterns of Communication), Communication Institutions
Visual and Audio Lecture. Question Answer Method
8. Week
Midterm
9. Week
Communication in business life especially in the tourism sector. (Communication Techniques that can be applied in business life, Formal and Informal Communication)
Visual and Audio Lecture. Question Answer Method
10. Week
Communication in the tourism sector (telephone conversations, meetings, making effective presentations)
Visual and Audio Lecture. Question Answer Method
11. Week
Technological Communication Tools: TV, Telephone, Internet, Teleconference, Videoconference What are the positive and negative aspects of technological communication tools in the life of the individual?
Professional Ethics: What is Professionalism? Ethical Questioning, Obligations, Responsibilities, Ethics in Communication
Visual and Audio Lecture. Question Answer Method
15. Week
Final
16. Week
Final
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Final Exam
1
60
Program Outcomes
PO-1
Communicating with the Guest
PO-2
Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3
Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4
Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5
Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6
Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7
Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8
Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9
Understanding Marketing in Tourism
PO-10
Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11
First aid to the patient / injured in emergencies
Learning Outcomes
LO-1
To improve oral and written communication skills of students
LO-2
To give them the ability to express themselves in business life especially in the tourism sector
LO-3
Definition of communication types, tools and forms used in business life
LO-4
To compare communication techniques and to apply appropriate ones
LO-5
To understand the importance of communication in the tourism sector
