To familiarize with reservation and ticket related terms, to know the procedures on the ticket such as void, refund, rebooking, rerouting, electronic ticket coupon status codes, having information on passenger rights related to ticket
Prerequisite(s)
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Corequisite(s)
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Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Lecture notes, visual and audio narration and question-answer method
Principle Sources
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Other Sources
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Course Schedules
Week
Contents
Learning Methods
1. Week
Basic concepts
Visual and Audio Lecture. Question Answer Method
2. Week
Basic concepts
Visual and Audio Lecture. Question Answer Method
3. Week
Reservation methods, implementation activities
Visual and Audio Lecture. Question Answer Method
4. Week
Special requests, baby and children tickets
Visual and Audio Lecture. Question Answer Method
5. Week
Taxes on airline ticket, validity of ticket
Visual and Audio Lecture. Question Answer Method
6. Week
Taxes on airline ticket, validity of ticket
Visual and Audio Lecture. Question Answer Method
7. Week
Rules and procedures for return transactions
Visual and Audio Lecture. Question Answer Method
8. Week
Midterm
9. Week
Ticket restrictions, endorsement
Visual and Audio Lecture. Question Answer Method
10. Week
Ticket related passenger rights and responsibilities
Visual and Audio Lecture. Question Answer Method
11. Week
International agreements on ticket sales
Visual and Audio Lecture. Question Answer Method
12. Week
Ticket sales principles, customer relationships, problem solving techniques
Visual and Audio Lecture. Question Answer Method
13. Week
Ticket sales principles, customer relationships, problem solving techniques
Visual and Audio Lecture. Question Answer Method
14. Week
General evaluation
Visual and Audio Lecture. Question Answer Method
15. Week
Final
16. Week
Final
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Final Exam
1
60
Program Outcomes
PO-1
Communicating with the Guest
PO-2
Making Accommodation Services in Professional Foreign Language and Providing Information to Guests.
PO-3
Managing Human Resources, Introducing Professional Ethics, Explaining the Principles of Hotel Management
PO-4
Explaining Basic Travel-Tourism Concepts, Introducing Tourism's Impact on Economy
PO-5
Guiding in the execution of the front office services, guest check in / check out the process, to carry out transactions, to carry out the transfer operations, to carry out the reporting operations
PO-6
Fulfilling the Obligations Regarding Tourism Legislation, Making Correspondence with the Ministry
PO-7
Preparing the floor for floor services, floor control, cleaning services in housekeeping
PO-8
Introducing the Coastal Region of Turkey, to promote Turkey's Central Regions
PO-9
Understanding Marketing in Tourism
PO-10
Applying Quality Management Systems, Developing Yourself Using IT Facilities
PO-11
First aid to the patient / injured in emergencies
Learning Outcomes
LO-1
Develops suggestions and alternatives for solving problems that will be encountered in an operational sense.
LO-2
It takes the necessary responsibilities at all stages of simple or complex operations and concludes without problems.
LO-3
Taking responsibility when unusual circumstances occur, it quickly gives the decision to solve the problem.
LO-4
Students will be able to learn concepts about booking and ticket sales.