All services provided to airline companies at airports, such as representation, traffic, flight operations, ramp, baggage, cargo, catering and aircraft maintenance, include the training of the passenger services course.
Prerequisite(s)
Course Code Course Name…
Corequisite(s)
Course Code Course Name…
Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)
DR.ÖĞR.UYESİ.H.NEYİR TEKELİ
Course Assistant(s)
Schedule
Monday 13:00-1500 İncirli Campus
Office Hour(s)
Monday 13:00-1500 İncirli Campus
Teaching Methods and Techniques
-
Principle Sources
-Passenger Services Manual Hand Book
Other Sources
-
Course Schedules
Week
Contents
Learning Methods
1. Week
General aviation information,
Visual and Audio Presentation
2. Week
Civil Aviation Organizations
Visual and Audio Presentation
3. Week
Ground handling services
Visual and Audio Presentation
4. Week
IATA geography
Visual and Audio Presentation
5. Week
Airline-passenger responsibilities
Visual and Audio Presentation
6. Week
Ticket types, codes,
Visual and Audio Presentation
7. Week
Midterm
Midterm
8. Week
exercises, MCO
Visual and Audio Presentation
9. Week
Travel documents control
Visual and Audio Presentation
10. Week
Baggage Acceptance
Visual and Audio Presentation
11. Week
Procedures and transfer of sick/disabled passengers
Visual and Audio Presentation
12. Week
Passenger Communication
Visual and Audio Presentation
13. Week
Final Exam
Final Exam
14. Week
15. Week
16. Week
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Program Outcomes
PO-1
Having information about civilian aviation
PO-2
Having information about floor services in aviation
PO-3
Having information about ecenomics and business areas
PO-4
Having information about numerical process
PO-5
Using foreign language effectively
PO-6
Using Turkish effectively
PO-7
Assimilate Ataturk’s principles and revolutions
PO-8
Having information about basic law
PO-9
Having information about feasts and catering services
PO-10
Having information about service
Learning Outcomes
LO-1
Having information about passenger services such as Ticket Check In Fım
LO-2
To have information about Passenger Services lost baggage customer services
