Associate Degree Programs
Vocational School of Bussiness Administration
Ground-Handling Services Management in Aviation
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TOTAL QUALITY MANAGEMENT

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
HHU0548 TOTAL QUALITY MANAGEMENT 2/0/0 DE TURKÇE 2
Course Goals
 The aim of lesson; Project management is the discipline of planning, organizing, procuring and managing resources to achieve and complete the goals and objectives of a specific project. Projects are used to achieve certain unique goals and objectives, bring about beneficial change or add value
Prerequisite(s) PROJECT MANAGEMENT
Corequisite(s) PROJECT MANAGEMENT
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) DR.ÖĞR.UYESİ.H.NEYİR TEKELİ
Course Assistant(s)
Schedule Thursday 11:0 0 -12:50 2B05
Office Hour(s) Thursday 11:0 0 -12:50 2B05
Teaching Methods and Techniques -Visual and audio resources
Principle Sources -
Other Sources -
Course Schedules
Week Contents Learning Methods
1. Week Introduction to Project Management visual and audio narration
2. Week what is management visual and audio narration
3. Week what is project management visual and audio narration
4. Week Leadership visual and audio narration
5. Week Project Communication visual and audio narration
6. Week Project Planning and Scheduling visual and audio narration
7. Week Midterm Midterm
8. Week Project Management Concepts and arquement visual and audio narration
9. Week Project Manager and teams planning visual and audio narration
10. Week Project Management Concepts visual and audio narration
11. Week Project Manager and teams visual and audio narration
12. Week Project Management Concepts visual and audio narration
13. Week Final Exam Final Exam
14. Week
15. Week
16. Week
17. Week
Assessments
Evaluation tools Quantity Weight(%)


Program Outcomes
PO-1Having information about civilian aviation
PO-2Having information about floor services in aviation
PO-3Having information about ecenomics and business areas
PO-4Having information about numerical process
PO-5Using foreign language effectively
PO-6Using Turkish effectively
PO-7Assimilate Ataturk’s principles and revolutions
PO-8Having information about basic law
PO-9Having information about feasts and catering services
PO-10Having information about service
Learning Outcomes
LO-1Determination of aviation-related goals and objectives
LO-2Having knowledge about resource planning
LO-3To obtain information about total quality management and kaizen theories in aviation
LO-4Examining projects about airports and airlines
LO-5
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10
LO 1
LO 2
LO 3
LO 4
LO 5