The course aims to teach students the primary tools and methods used to implement, monitor, control and sustain quality in organizations including continual improvement techciques.
Ön Koşullar
Eş Koşullar
Özel Koşullar
Öğretim Üyeleri
Asistanlar
Ders Gün,Saat ve Yeri
Görüşme Saatleri ve Yeri
Öğretim Yöntem ve Teknikleri
Temel Kaynaklar
Diğer Kaynaklar
Haftalık Ders Programı
Hafta
Dersin İçeriği
Öğretim Yöntem ve Teknikleri
1. Hafta
Introduction, Definition of Quality
Lecturer presentations, class discussion
2. Hafta
Quality and Global Competitiveness
Lecturer presentations, class discussion
3. Hafta
Quality Management and Total Quality Management
Lecturer presentations, class discussion
4. Hafta
Customer Satisfaction, Retention and Loyalty
Lecturer presentations, class discussion, case studies
5. Hafta
ISO Standards and Total Quality Management Relationship
Lecturer presentations, class discussion, case studies
6. Hafta
Total Quality Tools
Lecturer presentations, class discussion, case studies
7. Hafta
Problem Solving and Decision Making
Lecturer presentations, class discussion, case studies
8. Hafta
Mid-Term Exam
Mid-Term Exam
9. Hafta
Controlling Processes through Statistical Process Control
Lecturer presentations, class discussion, case studies
10. Hafta
Benchmarking and Continual Improvement Highlights
Lecturer presentations, class discussion, case studies
11. Hafta
Implementing Total Quality Management
Lecturer presentations, class discussion, case studies
12. Hafta
Case Studies and Best Practice Applications
Lecturer presentations, class discussion, case studies
13. Hafta
Student Presentations
Student presentations, class discussions
14. Hafta
Student Presentations
Student presentations, class discussions
15. Hafta
Final-exam
16. Hafta
Final-exam
17. Hafta
Final-exam
Değerlendirme Ölçütleri
Ölçüt Tipleri
Adet
Yüzdesi(%)
Ara sınav(lar)
1
30
Ödevler / Dönem Ödevi / Sunum
1
20
Derse Devam / Katılım
14
10
Final
1
40
ÖÇ-1
Identify concepts of quality management and improvement.
ÖÇ-2
Develop an understanding of the role of technology, managers, employees, and customers in developing a quality-based workplace
ÖÇ-3
Develop abilities to apply tools and techniques of Total Quality Improvement including, statistical process control, control charts, and quality function deployment techniques
ÖÇ-4
Demonstrate an ability to utilize data gathering and analysis tools as related to process control and process capability
ÖÇ-5
Identify current trends and benchmark organizations related to Quality Management.
ÖÇ-6
Understand the ethical issues as related to quality of services and products
Program Çıktıları
PÇ-1
Having basic theoretical knowledge about business
PÇ-2
Able to have interest, curiosity and research competence by using the information learned during his education,
PÇ-3
Having an interdisciplinary and inquisitive approach to business problems, being able to integrate quantitative and qualitative data with mathematical and statistical models, and having analytical thinking ability,
PÇ-4
Able to see businesses as a whole based on a system approach, have knowledge of defining, designing and modeling business problems, use the latest technologies and interpret the results obtained,
PÇ-5
Able to understand changes in environmental conditions to ensure long-term corporate sustainability; Able to develop corporate, business and functional strategies that adapt to the environment; Able to implement and control strategies,
PÇ-6
As a leader and team member, being prone to group work, being able to take responsibility proactively, and being able to take initiative in solving technical and managerial problems that require high-level equipment,
PÇ-7
Able to synthesize theoretical and practical knowledge in the field of business by using at least one foreign language at an advanced level, verbally and in writing, and successfully manage communication in businesses,
PÇ-8
Able to develop and use skills for social relations such as effective oral and written communication, empathy and listening skills, relationship management and persuasion skills, negotiation skills,
PÇ-9
Research for the business management discipline produces graduates who can effectively use advanced computer programs preferred in fields such as accounting, finance, human resources, production and project management.