The course aims to teach students the primary tools and methods used to implement, monitor, control and sustain quality in organizations including continual improvement techciques.
Prerequisite(s)
Corequisite(s)
Special Requisite(s)
Instructor(s)
Course Assistant(s)
Schedule
Office Hour(s)
Teaching Methods and Techniques
Principle Sources
Other Sources
Course Schedules
Week
Contents
Learning Methods
1. Week
Introduction, Definition of Quality
Lecturer presentations, class discussion
2. Week
Quality and Global Competitiveness
Lecturer presentations, class discussion
3. Week
Quality Management and Total Quality Management
Lecturer presentations, class discussion
4. Week
Customer Satisfaction, Retention and Loyalty
Lecturer presentations, class discussion, case studies
5. Week
ISO Standards and Total Quality Management Relationship
Lecturer presentations, class discussion, case studies
6. Week
Total Quality Tools
Lecturer presentations, class discussion, case studies
7. Week
Problem Solving and Decision Making
Lecturer presentations, class discussion, case studies
8. Week
Midterm
Midterm Exam
9. Week
Controlling Processes through Statistical Process Control
Lecturer presentations, class discussion, case studies
10. Week
Benchmarking and Continual Improvement Highlights
Lecturer presentations, class discussion, case studies
11. Week
Implementing Total Quality Management
Lecturer presentations, class discussion, case studies
12. Week
Case Studies and Best Practice Applications
Lecturer presentations, class discussion, case studies
13. Week
Student Presentations
Lecturer presentations, class discussion, case studies
14. Week
Student Presentations
Lecturer presentations, class discussion, case studies
15. Week
Final
Final"
16. Week
Final
Final
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
30
Homework / Term Projects / Presentations
1
20
Attendance
14
10
Final Exam
1
40
Program Outcomes
PO-1
Demonstrates a basic level of understanding in related disciplines (such as economics, sociology, psychology, quantitative sciences, etc.) that form a foundation for business administration, and makes use of and applies them to the field of business.
PO-2
Applies mathematical, scientific, and social knowledge to business problems.
PO-3
Demonstrates a basic level of understanding in business functions and management (such as management, production, marketing, accounting, finance, human resources, behavioral sciences, etc.) and interprets the theoretical arguments focusing on interactions between the actors and the cultures in the field.
PO-4
Determines how to use acquired theoretical and practical knowledge and skills related to business in application and field analysis and applies them.
PO-5
Identifies and evaluates the relations in the field of business; describes the problems and presents analytical solutions through modeling and interpreting (critical thinking).
PO-6
Designs a business process in any functional stage that complies with identified objectives.
PO-7
Develop effective business communication skills (written-verbal/formal-informal).
PO-8
Owns effective working skills individually or on a team in business and multidisciplinary fields.
PO-9
Acts with a sense of professional and ethical responsibility.
PO-10
Improves effective verbal and written communication skills in English, and acquires competence in a minimum of one foreign language.
PO-11
Acquires basic knowledge about sustainable business understanding, sustainable business functions, and the concept of sustainability.
PO-12
In line with the requirements of the digital age, they gain experience and knowledge to see and analyze the business as a whole, analyze market behavior, sales, and planning, budget management, financing, create a strategy, read competitor strategies, construct scenarios and performance evaluation skills through teamwork on a virtual simulation program.
PO-13
Having both basic computer usage knowledge and advanced Excel usage knowledge required by the business world for writing formulas, data analysis, modeling, and using macros.
PO-14
Acquires knowledge and skills about current information systems and how to use these systems in business problems.
writing formulas, data analysis, modeling, and using macros.
Learning Outcomes
LO-1
Knowledge of the purpose and TQM activities of quality management programs
LO-2
Understanding of team techniques for problem solving.
LO-3
Differentiate quality assurance and quality improvement
LO-4
Evaluate a quality management program within any organization
LO-5
Comprehension of the essential organizational components, leadership and teamwork necessary for quality management and improvement
