Undergraduate
Vocational School of Technical Sciences
E-Commerce and Marketing Program
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Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
MEP0587 2/0/0 DE 2
Course Goals
 The uncertainty and change situation in the environment constantly exposes institutions to unexpected dangers or opportunities. The survival of institutions depends on their protection from these dangers or their ability to seize opportunities. The scope of this course is to teach how public relations can be used effectively in times of crisis in institutions.
Prerequisite(s) Course Code Course Name…
Corequisite(s) Course Code Course Name…
Special Requisite(s) The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s) Lecturer İrem Aydoğdu
Course Assistant(s)
Schedule Wednesday 15:00-16:45 CATs
Office Hour(s) Wednesday 15:00-16:45 CATs
Teaching Methods and Techniques -explanation, example
Principle Sources -Vergiliel Tüz,M. (2014), Kriz Yönetimi,Nobel Akademik Yayıncılık, Ankara

Çınarlı İnci. (2016), Kriz İletişimi, Beta Yayıncılık, İstanbul
Other Sources -
Course Schedules
Week Contents Learning Methods
1. Week Introductory Lesson; Conceptual Framework, SWOT Analysis Oral Expression, Presentation, Example
2. Week Concept of Crisis and Characteristics of Crises Oral Expression, Presentation, Example
3. Week Factors Creating Crisis for Businesses Oral Expression, Presentation, Example
4. Week Stages of the Crisis Process Oral Expression, Presentation, Example
5. Week Crisis Management Models Oral Expression, Presentation, Example
6. Week Crisis Communication and Important Points in Crisis Communication Oral Expression, Presentation, Example
7. Week Case Studies in Crisis Communication Oral Expression, Presentation, Example
8. Week Exam
9. Week Crisis Communication Theories Oral Expression, Presentation, Example
10. Week Crisis Management Plan and Case Studies Oral Expression, Presentation, Example
11. Week Post-Crisis Management and Case Studies Oral Expression, Presentation, Example
12. Week Management of Problems and Risks Oral Expression, Presentation, Example
13. Week Crisis Management in Social Media Oral Expression, Presentation, Example
14. Week Crisis Communication Case Analysis examples, Definition of Stress, Methods of coping with stress Oral Expression, Presentation, Example
15. Week Finaly Finaly
16. Week
17. Week
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Homework / Term Projects / Presentations 1 60


Program Outcomes
PO-1Learning the basic concepts of Electronic Commerce
PO-2To be able to analyze the relationship between Electronic Commerce and Internet correctly
PO-3To fully grasp the legal dimension of Electronic Commerce
Learning Outcomes
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3