This course aims to familiarise students with business communication with an introduction to this interdisciplinary field. The why, what, and how of intercultural communication is studied. The course provides a survey of some key cultural dimensions, and focuses on the intercultural aspect of communication skills that business people need to function effectively at work. It also includes examples from a selection of cultures of special interest to the business community, and provides hints on ways of training people to develop intercultural skills.
Prerequisite(s)
None
Corequisite(s)
None
Special Requisite(s)
None
Instructor(s)
Assoc. Prof. Çiğdem Kaya
Course Assistant(s)
Schedule
Tuesday, 13:00-15:00, Online CATS Platform.
Office Hour(s)
Zeki TOY, Friday, 14:00-16:00, Online CATS Platform, by making an appointment: z.toy@iku.edu.tr
Teaching Methods and Techniques
- Eclectic, lecturing, discussion
Principle Sources
- Gibson, R. (2010). Intercultural Business Communication. London: Comelsen & Oxford University Press GmbH & Co.
Other Sources
Course Schedules
Week
Contents
Learning Methods
1. Week
Why is intercultural business communication important?
- Eclectic, lecturing, discussion
2. Week
Why is intercultural business communication important?
- Eclectic, lecturing, discussion
3. Week
What is intercultural business communication?
- Eclectic, lecturing, discussion
4. Week
What is intercultural business communication?
- Eclectic, lecturing, discussion
5. Week
Barriers to intercultural communication
- Eclectic, lecturing, discussion
6. Week
Dealing with difference
- Eclectic, lecturing, discussion
7. Week
Non-verbal communication
- Eclectic, lecturing, discussion
8. Week
Mid-Term Exam
Mid-Term Exam
9. Week
Non-verbal communication
- Eclectic, lecturing, discussion
10. Week
Communication style
- Eclectic, lecturing, discussion
11. Week
Polychronic and monochronic cultures
- Eclectic, lecturing, discussion
12. Week
Universalism and particularism
- Eclectic, lecturing, discussion
13. Week
Intercultural training
- Eclectic, lecturing, discussion
14. Week
Intercultural training
- Eclectic, lecturing, discussion
15. Week
Final Exam
Final Exam
16. Week
Final Exam
Final Exam
17. Week
Final Exam
Final Exam
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
40
Quizzes
1
10
Final Exam
1
50
Program Outcomes
PO-1
Demonstrates a basic level of understanding in related disciplines (such as economics, sociology, psychology, quantitative sciences, etc.) that form a foundation for business administration, and makes use of and applies them to the field of business.
PO-2
Applies mathematical, scientific and social knowledge to business problems.
PO-3
Demonstrates a basic level of understanding in business functions and management (such as management, production, marketing, accounting, finance, human resources, behavioural sciences, etc.) and interprets the theoretical arguments focusing on interactions between the actors and the cultures in the field.
PO-4
Determines how to use acquired theoretical and practical knowledge and skills related to business in application and field analysis and applies them.
PO-5
Identifies and evaluates the relations in the field of business; describes the problems and presents analytical solutions through modelling and interpreting (critical thinking).
PO-6
Designs a business process in any functional stage that complies with identified objectives.
PO-7
Develops effective business communication skills (written-verbal/formal-informal).
PO-8
Owns effective working skills individually or on a team in business and multidisciplinary fields.
PO-9
Acts with a sense of professional and ethical responsibility.
PO-10
Improves effective verbal and written communication skills in English, and acquires competence in minimum one foreign language.
Learning Outcomes
LO-1
Students learn the why, what, and how of intercultural communication.
LO-2
Students analyse some key cultural dimensions related to intercultural communication.
LO-3
Students develop awareness about the intercultural aspect of communication skills that business people need to function effectively at work.
LO-4
Students study examples from a selection of cultures of special interest to the business community.
LO-5
Students learn some hints on ways of training people to develop intercultural skills.
