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Logistics Main Page / Program Curriculum / Customer Relationship Management

Customer Relationship Management

Course CodeSemester Course Name LE/RC/LA Course Type Language of Instruction ECTS
ILO0578 Customer Relationship Management 2/0/0 DE Turkısh 2
Course Goals

The aim of this course is to explain foreign trade theories and policies to students and to apply these theories and policies to Turkey's and the world economy in parallel with their historical development.

Prerequisite(s) -
Corequisite(s) -
Special Requisite(s) % 70 attendance is required
Instructor(s) Lecturer Tülay ÖLMEZ
Course Assistant(s)
Schedule MONDAY, 11:00-12:50, 3B07, INCIRLI CAMPUS
Office Hour(s) MONDAY, 13:00-15:00, 4A04, INCIRLI CAMPUS
Teaching Methods and Techniques

Oral presentation and discussion

Principle Sources Yrd. Doç. Dr. Kahraman Arslan, Dış Ticaret Politikaları ve Entegrasyonu, 1. Baskı Detay Yayıncılık
Other Sources  Various written and digital resources

  
Course Schedules
Week Contents Learning Methods
1. Week introduction to foreign trade Presentation, Case Study
2. Week Some Basic Concepts and Theories in Foreign Trade Presentation, Case Study
3. Week Documents Used in Foreign Trade Operations (1) Presentation, Case Study
4. Week Documents Used in Foreign Trade Operations (2) Presentation, Case Study
5. Week Delivery forms in foreign trade Presentation, Case Study
6. Week Application Studies in Delivery Shapes Presentation, Case Study
7. Week Midterm Presentation, Case Study
8. Week Payment Forms for Foreign Trade Presentation, Case Study
9. Week Application in Payment Forms Student Project presantation
10. Week Export Operations Presentation, Case Study
11. Week Import Operations Presentation, Case Study
12. Week Foreign Trade Financing and State Support (1) Presentation, Case Study
13. Week Foreign Trade Financing and State Support (2) Presentation, Case Study
14. Week Final Exam Final Exam
15. Week
16. Week
17. Week
Assessments
Evaluation tools Quantity Weight(%)
Midterm(s) 1 40
Final Exam 1 60


Program Outcomes
PO-1PO 1. To have knowledge about logistics operations and the basic legislation
PO-2PO 2. To have knowledge about the politics, corporations and the developments in logistics.
PO-3PO 3. To have knowledge about the economical life and the basic features of the enterprises that take place in logistics sector.
PO-4PO 4. To have knowledge about the documents that are used in logistics and how to prepare them.
PO-5PO 5. To have knowledge about the new marketing and sales techniques and the principles of opening to new markets.
PO-6PO 6. To have knowledge and consciousness about the job security, worker health and environment protection in logistics sector.
PO-7PO 7. To have knowledge and consciousness about the basic legal attainments, social responsibility, ethics and social security rights in logistics.
PO-8PO 8. To be involved in communication network in logistics sector and follow the developments.
PO-9PO 9. To have the ability to analyse complicated problems through the applied education in logistics and to have well rounded point of view.
PO-10PO 10. To have the ability to use theoretical methods that are learned in planning and decision making.
PO-11Po 11. To have the ability to comment and evaluate the classical and current theories by taking into account the developments in logistics and supply chain areas.
PO-12PO 12. To have the basic knowledge about foreign trade and customs legislation
PO-13PO 13. To have knowledge about relationship between foreign trade and logistics management.
PO-14PO 14. To have basic knowledge in at least one foreign language
Learning Outcomes
LO-1Will be able to understand general foreign trade and policies.
LO-2Learning the risks in foreign trade
LO-3Learning the basic concepts in Foreign Trade
LO-4Learning about national and international institutions that play a role in foreign trade
LO-5Will be able to understand international foreign trade policies.
Course Assessment Matrix:
Program Outcomes - Learning Outcomes Matrix
 PO 1PO 2PO 3PO 4PO 5PO 6PO 7PO 8PO 9PO 10PO 11PO 12PO 13PO 14
LO 1
LO 2
LO 3
LO 4
LO 5