The aim of Total Quality Management, contributing to our success, our successwaiting to benefit everyone, ourselves, our families, our company, subsidiarysanayiimiz, our customers, our shareholders and for our country in general is to be happy, so should be considered together with social partners in their efforts of continuous improvement. Within the organization a consistent, honest, openrelationship based on data from the establishment of Total Quality Management,according to the mode of operation is based on a participatory and co-operation,should be priority for all employees to improve these relations.
Prerequisite(s)
Course Code Course Name…
Corequisite(s)
Course Code Course Name…
Special Requisite(s)
The minimum qualifications that are expected from the students who want to attend the course.(Examples: Foreign language level, attendance, known theoretical pre-qualifications, etc.)
Instructor(s)
Lecturer Tuğba Fener
Course Assistant(s)
Schedule
COURSES ARE NOT OPEN FOR THE 2023-2024 FALL SEMESTER
Office Hour(s)
Teaching Methods and Techniques
-Lecture, Practice
Principle Sources
-Total Quality Management, Dr.Ahmet Yatkın NOBEL PUBLISHER
Other Sources
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Course Schedules
Week
Contents
Learning Methods
1. Week
Quality Concepts and Total Quality Management Introduction
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2. Week
The main aims of TQM, Components, Process management, Quality Measurement Methods
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3. Week
Leadership and Management
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4. Week
Required Qualifications leaders
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5. Week
Strategic Planning, Homework Subjects delivery to students
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6. Week
Performance Management Concept
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7. Week
The concept of Quality Circles
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8. Week
Midterm Exam
9. Week
Factors in the Success of TQM
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10. Week
Homework presentation
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11. Week
Homework presentation
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12. Week
Homework presentation
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13. Week
Homework presentation
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14. Week
final exam
15. Week
16. Week
17. Week
Assessments
Evaluation tools
Quantity
Weight(%)
Midterm(s)
1
30
Homework / Term Projects / Presentations
1
50
Final Exam
1
20
Program Outcomes
PO-1
Having basic business and economic information
PO-2
Having information on civil aviation
PO-3
To have basic knowledge in the field of Accounting
PO-4
To have knowledge of transport systems and combined transport
PO-5
Storage, inventory management, having information
PO-6
To have knowledge of basic law
PO-7
Knowledge in the field of supply chain
PO-8
Certifications to know the basic issues in the field of
PO-9
Effective and proper use of Turkish
PO-10
History of Turkish Republic to have a basic knowledge about
PO-11
Effective use of foreign language
Learning Outcomes
LO-1
1. TQM in practice the theoretical knowledge of the equipment will have to reflect
LO-2
2. Process Management will have.
LO-3
3. customer-oriented thinking will be capable of.
LO-4
4. Quality assurance systems will be qualified to apply.
