Course Code	Semester	Course Name	LE/RC/LA	Course Type	Language of Instruction	ECTS
PSKY1004		Communication and Conflict Administration in Management	3/0/0	DE	Turkish	7

Course Goals	Understanding the circumstances for a healthy relationship environment in organizations, to be able to foresee the factors that are going to prepare obstacle for relationships in organizations, to be able to analize the conditions in problematic relations in organizations.
Prerequisite(s)	Course Code Course Name…-
Corequisite(s)	-
Special Requisite(s)	-
Instructor(s)	Professor Zeynep Oktuğ Tırnova
Course Assistant(s)
Schedule	Wednesday 14.00-17.00
Office Hour(s)	Wednesday 14.00-17.00
Teaching Methods and Techniques	-Sppech, discussion, case analysis
Principle Sources	--Gürgen, Haluk (1997). Örgütlerde İletişim Kalitesi. Der Yayınları, İstanbul.
Other Sources	-Aricles

Course Schedules
Week	Contents	Learning Methods
1. Week	Communicatiıon and organizational communication	Speech
2. Week	Organizationl Tehories and communication	Speech
3. Week	Helthy communication in organizaiton	Speech
4. Week	Organizatonal culture and communication	Speech
5. Week	Effects of communcation on job satisfacion	Speech
6. Week	Perfomance in organizaitons	Speech
7. Week	Effects of organizaional communication on performance	Speech
8. Week	MIDTERM
9. Week	Types of conflict	Speech
10. Week	Sources of organizational conflict	Speech
11. Week	Effects of organizational structure on communication	Speech
12. Week	Personal factors and tendency to get into conflict	Speech
13. Week	Leadership and communication in groups	Speech
14. Week	Leadership styles an managing conflicts	Speech
15. Week	İntervention techniques to the conflicts in organizaitons	Speech
16. Week	Personal and environmental factors and conflict	Speech
17. Week	General discussion	Speech

Assessments
Evaluation tools	Quantity	Weight(%)
Midterm(s)	1	20
Quizzes	1	20
Final Exam	1	60

Program Outcomes PO-1 Applying advanced theoretical and practical knowledge about human in professional life and developing original ideas about field. PO-2 Having interdiciplinary knowledge of understanding human in professional life and assessing applications about the issue. PO-3 Comprehending interaction styles in working environment and dynamics about conflict management as a social system and having sensitivity about these issues. PO-4 Having theoretical knowledge and abilities that reduce the quality of working environment. PO-5 Developing conscious of management ethics. PO-6 Comprehending particular management applications in professional life and its effects on human beings. PO-7 Having ability to develop research models, collecting and analyzing data in professional life. PO-8 Developing ability to develop new applied models and criticize ongoing models. PO-9 Offering subsystems about human resources management by using theoretical knowledge of industrial and management psychology. PO-10 Having insight about effects of human psychology on professional life.

Learning Outcomes LO-1 Understanding relationship between organizational theories and organizational communication LO-2 Understanding the functioning of organizaional theories in organizations LO-3 Building healthy relations and communication conditions in organizations LO-4 Analizing the relation between organizaitonal structure and organizational communication LO-5 Understanding the relationship between organizational culture and oganizaional communication LO-6 Understanding the relation between oganizational communication and job satisfaction LO-7 Understanding the effects of organizational communicaiton on job performance LO-8 Understanding the theories of conflicts in organizaitons LO-9 Understanding the relations between leadership and organizational communication LO-10 Being infıormed about techniques of managing conflicts LO-11 Understanding the theories of conflict management LO-12 Analizing the relation between personal factors and organizational communication

Course Assessment Matrix:

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10
LO 1
LO 2
LO 3
LO 4
LO 5
LO 6
LO 7
LO 8
LO 9
LO 10
LO 11
LO 12